Top Operations & Support Jobs in Jacksonville, FL

Leads IT business process analysis, improvement, and automation for a federal risk management and administration office. Designs and maintains SharePoint and Microsoft Power Platform solutions, including Power Apps, Power Automate, and Power BI dashboards. Supports risk, audit, policy, compliance, and records management activities; prepares status reports, meeting minutes, and written communications. Applies Agile and Waterfall methods, evaluates AI productivity tools, and coordinates cross-functional automation initiatives.

Coordinate the CTO’s calendar, inbox, priorities, and executive documentation while managing marketing team activities, campaigns, creative work, technology projects, meetings, deadlines, KPIs, and action items. The role identifies bottlenecks, documents processes, reports progress to leadership, and supports collaboration across international teams and time zones. It requires strong organization, communication, initiative, and comfort with business, project management, CRM, and AI tools.

Analyze, document, and optimize organizational workflows by mapping current and future processes, identifying inefficiencies, standardizing procedures, tracking KPIs, and supporting implementation of improved methodologies and tools. The role requires process analysis experience, proficiency with diagramming and task-management tools, Excel skills, knowledge of Lean, 5S, or BPM, and conversational English fluency.

Provide high-volume technical support to pet care businesses by handling phone calls and tickets, troubleshooting product settings, building new customer accounts, collaborating with technical teams, and documenting customer interactions and resolutions. The role requires strong communication, technical aptitude, organization, self-motivation, and comfort working remotely in a fast-paced environment.

Administer and implement IBM MAS/Maximo and related facility-management technologies for government and commercial customers. Analyze business and system requirements, design solutions, develop tests and documentation, manage integrations and databases, and support implementation activities. The role provides functional leadership, reporting, troubleshooting, project coordination, customer communication, and occasional on-call support in a remote, customer-facing environment.

Leads the full revenue operations lifecycle across planning, forecasting, pipeline management, renewals, reporting, CRM governance, attribution, territory design, and variable compensation. Partners with Sales, Marketing, Finance, and Customer Success to improve process execution, SaaS metrics, systems adoption, and executive decision-making. This hands-on role builds RevOps capabilities, automates workflows, supports board reporting, and owns commission calculations without direct reports.

Provide first-line client support for a futures brokerage and prediction-markets platform through Intercom, email, and tickets. Assist with account setup, verification, funding, withdrawals, platform navigation, market explanations, and troubleshooting. Document interactions, track compliance questions, escalate technical issues, and identify recurring client concerns for product and operations teams. Support clients accurately during high-volume live events while collaborating with compliance, risk, and operations.

Processes direct financial assistance requests by verifying documentation, eligibility, approved plan alignment, vendor status, and payment details. Initiates purchase requests, purchase orders, and invoices; coordinates with Finance, vendors, training providers, Career Navigators, and data teams. Maintains audit-ready participant records, updates financial and program databases, tracks receipts and transactions, resolves missing information, and flags discrepancies. Provides remote administrative and reporting support while protecting confidential client information.

Provides front-office and administrative support for the FAA, including phone coverage, calendar and meeting coordination, minutes and action-item tracking, correspondence preparation, executive travel scheduling, SharePoint updates, timesheet coordination, report distribution, and workflow tracking. The role requires strong organization, communication, attention to detail, independent judgment, and the ability to obtain and maintain required customer clearance.

Supports senior executives by managing complex calendars, domestic and international travel, meeting priorities, events, expenses, communications, and logistics. Coordinates leadership summits and global offsites, prepares agendas and presentations, records actions, and builds relationships with internal and external stakeholders. Partners with executive business partners, HR, and department leaders to advance business priorities, maintain operating rhythms, and support team development.