Top Operations & Support Jobs in Jacksonville, FL

Leads the global Community Management and Customer Support vision for an unannounced live-service game. Builds player feedback loops, support operations, scalable processes, launch communications, community health metrics, and cross-functional partnerships. Establishes both functions from the ground up, manages external partners, represents player needs to executives and development teams, and guides strategy across development, beta, launch, and live operations.

Senior IT operations leader shaping enterprise operational strategy, disaster recovery, and infrastructure roadmaps. Leads large cross-functional programs, governs standards, advises executives, manages vendor strategy, and mentors engineering staff to improve reliability, performance, and continuity.

Serves as a strategic partner to founders and executives by managing priorities, filtering decisions, translating vision into organizational action, preparing high-stakes meetings, synthesizing business reporting, coordinating stakeholders, identifying risks, supporting planning and resource allocation, drafting executive communications, managing confidential information, and leading special projects. The role also owns client satisfaction and evaluates whether engagements continue to meet evolving executive needs.

Owns the end-to-end Problem Management lifecycle for recurring and high-impact incidents affecting warehouse automation systems. Leads root-cause analysis, maintains problem records and known-error documentation, coordinates corrective and preventive actions, supports major incidents, and validates permanent fixes. Investigates issues across WES, WCS, WMS, PLCs, robotics, infrastructure, databases, networks, and integrations. Partners with engineering, operations, support, customers, and vendors while coordinating change and release activities to improve reliability and reduce operational disruption.

Provide remote, high-touch support to clinical trial sites using credentialing, authentication, and clinical technology platforms. Guide users through MFA enrollment, troubleshoot login and identity verification issues, conduct virtual training, monitor adoption metrics, document resolutions, escalate complex problems, and collaborate with sponsor, product, and technical teams. The role supports system migrations, user adoption, and uninterrupted access to clinical trial technologies while improving support resources and workflows.

Supports business operations and sales planning by processing and validating high-volume organizational data, reconciling discrepancies, investigating data issues, and responding to operational requests. Partners with cross-functional stakeholders, supports reporting through Excel and Power BI, maintains documentation and controls, and identifies process and data-quality improvements. The role requires strong analytical, communication, organizational, and stakeholder-management skills while managing multiple priorities independently in a global environment.

A general consideration application for GBQ, intended only for candidates specifically instructed by the HR team. Applicants should apply to a specific open position matching their qualifications and interests. GBQ participates in E-Verify.

Provide high-level executive and personal support to the CEO, managing complex calendars, inboxes, meetings, travel, board and investor logistics, confidential documentation, follow-ups, and special projects. Serve as a trusted liaison with internal and external stakeholders while proactively resolving administrative challenges. The role requires flexibility outside regular hours, strong discretion, excellent organization, and fluency in Hebrew and English.

Monitor virtual tutoring sessions, ensure tutors and students connect on time, and provide temporary student support when tutors are absent. Update student progress and lesson notes in SPARK, enforce tutoring standards and policies, troubleshoot technology issues, and communicate session information to the team. This part-time remote role requires consistent shift availability and prior Ignite Reading tutoring experience.

Own GTM strategy and operations, including KPI dashboards, revenue planning, quota tracking, forecasting, business reviews, and process optimization. Partner cross-functionally with Sales, Finance, Marketing, Product, and Customer Success to improve data integrity, operational efficiency, and growth. Build AI agents to automate recurring workflows and reporting. Use analytics and customer engagement metrics to generate actionable recommendations and drive measurable business outcomes.