Top Operations & Support Jobs in Jacksonville, FL

The Executive Assistant will manage calendars, support personal organization, handle client relations, maintain operational efficiency, and facilitate effective communication for the founders of Linear Agency.

Provides clerical and administrative support for claims operations, including managing files, correspondence, records, payments, data entry, mail, audits, and electronic documentation. Contacts agents and insured parties for routine coverage information, schedules medical appointments, requests wage information, orders surveillance, and completes medical status calls. The role also supports office systems, deliveries, communications, and claim-related procedures while maintaining accuracy and confidentiality.

Provides remote customer support for insurance damage claims by phone and email. Responsibilities include managing customer care tickets, resolving service issues, answering claims questions, escalating cases, following communication procedures, prioritizing work, and documenting account information. The role requires strong communication, active listening, computer proficiency, multitasking, and adaptability. Customer service experience and familiarity with insurance claims are preferred or required depending on interpretation of the posting.

Manage global operational risk programs including risk engineering, property loss prevention, and business resilience. Partner with stakeholders and vendors to drive governance, compliance, audits, remediation, data analysis, and program deployment to reduce loss and ensure business continuity across manufacturing and supply chain operations.

Provides first-level remote support for Aurora Document software through phone, email, and web channels. Troubleshoots application and service issues, manages cases through resolution, documents problems, escalates complex issues, monitors support queues, and maintains product knowledge. The role may assist with hardware performance monitoring, knowledge sharing, and customer installations or training at financial institutions.

Provide first-line IT support for retail stores and warehouse teams by managing tickets, resolving Tier I issues, troubleshooting POS, devices, printers, connectivity, and SaaS applications, and escalating complex problems. Manage user onboarding, offboarding, access audits, outages, security systems, gift cards, and alarm footage. Monitor ticket trends, develop self-service resources, support training, and contribute to special projects while delivering responsive customer service.

Own the revenue operations systems roadmap, GTM tooling architecture, reporting, dashboards, data quality, and analytics infrastructure. Lead cross-functional migrations, integrations, automation initiatives, and adoption programs across Sales, Customer Success, Finance, and Product. Serve as the technical owner for Gainsight and Salesforce, translating complex data and system behavior into executive-ready recommendations. Establish reliability standards, improve operational effectiveness, mentor team members, and drive durable solutions that improve retention, cycle times, data integrity, and capacity.

Owns the operational health, governance, and integrity of customer and prospect data across Salesforce, Marketo, Demandbase, and related GTM systems. Responsibilities include data stewardship, deduplication, enrichment, lifecycle management, integration monitoring, synchronization troubleshooting, segmentation support, data-quality dashboards, process documentation, automation improvements, and audit support. Partners cross-functionally with Revenue Operations, Marketing, Sales, Customer Success, Analytics, and Data Engineering to enable reliable reporting, automation, and AI workflows.

Manages revenue operations across pipeline forecasting, quote approvals, bookings, revenue support, reporting, and product administration. Reviews Salesforce data, coordinates cross-functional booking and revenue processes, leads SKU and price book setup, validates Salesforce and NetSuite workflows, reconciles data using Excel and Power BI, and documents scalable procedures and controls. The role partners with Sales, Finance, Product, Manufacturing, Customer Success, and business systems teams to resolve exceptions and improve commercial operations.

Coordinate program operations, budgeting, forecasting, funding pipelines, contracts, procurement, invoicing, project systems, compliance, hiring support, onboarding, and team events. Provide financial analysis, reporting, cross-functional coordination, and operational insights to senior leaders while maintaining accurate documentation and supporting process improvements across a distributed organization.