Top Operations & Support Jobs in Jacksonville, FL

Build and lead DriveNets’ advanced support organization for AI Factory deployments. Hire Tier 3 engineers, establish support tiers, SLAs, escalation paths, on-call operations, and knowledge management. Own critical multi-vendor incidents, customer communications, RMA strategy, diagnostics, post-incident reviews, and collaboration with AMD and R&D. Shape support product requirements, oversee customer onboarding, track service-health KPIs, and improve resolution speed, fault pinpointing, and no-fault-found rates.

Build and manage the go-to-market operating foundation, including funnel stages, lead routing, CRM strategy, revenue technology, account-based marketing support, attribution, pipeline reporting, forecasting, and leadership reporting. The role partners across Marketing, Business Development, Operations, and Finance to improve commercial data quality and connect deals through contracting and revenue.

Leads enterprise telecommunications operations, including voice, unified communications, contact center platforms, telecom expense management, carrier relationships, vendors, incidents, upgrades, and service delivery. Manages technical staff and cross-functional partners while overseeing budgets, invoices, reporting, performance metrics, cost optimization, system reliability, and lifecycle modernization across multi-site business locations.

The CEO will lead Mosaic’s strategy, governance collaboration, grantmaking, fundraising, external representation, financial stewardship, evaluation, and lean team management. They will build alignment across environmental and social justice stakeholders, strengthen movement infrastructure, cultivate philanthropic partnerships, oversee grant processes, communicate Mosaic’s mission, and support inclusive, measurable impact. The role requires deep environmental movement knowledge, coalition-building ability, exceptional communication, fundraising experience, and strong organizational leadership.

Manage critical technology incidents in a 24/7/365 environment, leading triage, troubleshooting, stakeholder communications, escalation, recovery, and resolution. Analyze monitoring and operational data across applications, databases, infrastructure, and cloud technologies. Coordinate root-cause analysis, postmortems, correction-of-error documentation, incident metrics, and continuous improvement initiatives while supporting production operations and on-call rotations.

Own strategy and daily operations for Vanta’s mid-to-late funnel upmarket sales motion. Lead opportunity management, forecasting, complex deal structuring, contracting workflows, Rules of Engagement, and cross-functional process improvements. Partner with Sales, Deal Desk, Finance, Legal, and GTM Systems teams to improve seller effectiveness, conversion, sales efficiency, and revenue predictability. Diagnose funnel friction, guide complex deals, align stakeholders, and implement scalable operating-model improvements.

Provides technical support for merchants using Oracle Simphony and other POS systems. Configures and deploys hardware, fulfills replacement orders, performs hardware swaps and POS data entry, routes and escalates support tickets, maintains electronic records, and tracks inventory and RMAs. The role requires direct Simphony or Micros Res3700 support experience, strong customer service and communication skills, computer knowledge, and familiarity with Microsoft Office or Google Suite.

Owns business analysis for client onboarding and migrations, maintaining Validation Menus, translating decisions into configuration specifications and acceptance criteria, troubleshooting Tier 2 issues, coordinating UAT, validating system outcomes, and improving implementation standards. The role requires collaboration with technical and non-technical stakeholders, analysis of configurations, integrations, data flows, and permissions, and balancing client needs with scalable, supportable solutions.

Administer, configure, integrate, and support SAP Ariba within an SAP S/4HANA Source-to-Pay landscape. Ensure system stability, manage incidents and integrations, support supplier enablement, drive global rollouts, testing, process improvements, documentation, and stakeholder alignment across procurement and finance.

Design realistic, multi-step business operations benchmark tasks for evaluating AI systems. Responsibilities include creating workflows, reports, process documentation, spreadsheets, reference materials, and objective grading criteria. Candidates must identify ambiguous or ungradable tasks and deliver approved work on schedule. The role requires substantial hands-on operations experience, structured standards such as SOPs or QA checklists, strong Excel skills, and strong written and spoken English.