Top Operations & Support Jobs in Jacksonville, FL

Supports the Head of School by leading campus culture, community outreach, family tours, enrollment, CRM lead management, school operations, billing, supply ordering, maintenance scheduling, and parent communication. The role also resolves concerns, supports staff collaboration, and helps deliver a high-quality Montessori educational experience.

Supports document imaging operations by analyzing production, quality, productivity, and service metrics. Prepares recurring and ad hoc reports, monitors workflows, validates operational data, conducts audits, investigates root causes, and recommends process improvements. The role assists with operational initiatives, procedure documentation, system updates, and quality reviews while partnering with operations leaders and support teams to achieve service-level objectives.

Provide 24x7 technical help desk support for customer-escalated issues, including Linux command-line troubleshooting, network connectivity investigation, ticket management, alert monitoring, and batch/file movement processing. Coordinate with Level 2/3 teams and application support to resolve incidents and restore service, while communicating clearly with customers and following procedures.

Leads daily document imaging and scanning operations, including workflow allocation, queue monitoring, quality review, exception resolution, secure document handling, reporting, troubleshooting, procedure development, and associate training. Ensures accuracy, turnaround, chain-of-custody, batch control, and image retention requirements are met in a high-volume banking operations environment.

Lead and manage training programs for retention teams to improve speed-to-competency and reduce early attrition. Supervise Training Leaders and Moderators, design and deliver adult-learning curriculum (virtual and in-person), track KPI performance, develop SOPs, coach managers, and collaborate with HR and talent acquisition to hire and develop talent. Onsite role with occasional travel.

Lead and manage one or more fraud operations teams (vendors or inter-affiliates) to minimize fraud losses. Oversee portfolio decisions using risk/reward and customer-centric approaches, implement detection strategies, monitor operational objectives, manage budgets and resources, participate in change management, ensure compliance with laws and policies, and escalate control issues while supervising team performance.

Manage day-to-day operations for GTI Risk & Control, including financial and HR/Workday queries, budget control, cost modelling, vendor spend oversight, reporting, senior-level presentations, and process and organizational improvements to support CIO services and regulatory controls.

Serve as the primary liaison for individual life insurance cases, managing the underwriting lifecycle from illustration through policy placement and post-issue service. Coordinate with advisors, carriers, and BGAs, oversee medical and underwriting requirements, maintain CRM documentation, and deliver proactive, high-touch client communication and customized insurance solutions.

Coordinates and guides departmental operations, processes, systems, policies, programs, and projects. The role represents the department in meetings, addresses employee and operational issues, supports training and development, supervises staff, and maintains customer responsiveness. Responsibilities also include basic mechanical and electrical troubleshooting, interpreting technical drawings, installing and maintaining low-voltage systems, documentation, and operating equipment in fieldwork environments.

Serves as the operational liaison between healthcare clients and Product, Engineering, Clinical, and Operations teams. Translates customer needs into technical requirements, coordinates payment integrity enhancements, supports EDI automation, troubleshoots mapping and workflow issues, manages communications, maintains technical documentation, and identifies opportunities to standardize processes and improve operational performance.

Lead and manage a team of VA-accredited service officers to identify and file DoD and VA benefits claims, maintain an active caseload (~33%), provide training/coaching, manage budget and performance, build partnerships, report outcomes, and represent WWP publicly.

The Regulatory Analyst IV develops regulatory accounting understanding, prepares filings, and supports regulatory rate proceedings while collaborating with internal and external stakeholders.