Top Tech Jobs & Startup Jobs in Jacksonville, FL

Lead product strategy and roadmap for a Revenue & Profit Operating System. Define monetization, prioritize features, collaborate with engineering, data, finance, and go-to-market teams, analyze revenue/profit metrics, and drive product launches to improve profitability and customer value.

Design, implement, and optimize personalized digital experiences using experimentation platforms. Develop audience segmentation and targeting frameworks, run A/B and multivariate tests, partner with Analytics, Web, Content, and CRM teams, and report on results to improve customer journeys and business outcomes.

Lead design and delivery of enterprise Adobe Experience Platform solutions. Architect schemas, identity, ingestion, governance, personalization, and integrations with CRM/data lakes. Optimize CI/CD and deployment processes, mentor engineering teams, coordinate cross‑functional stakeholders, ensure security/privacy compliance, and produce architecture documentation and implementation roadmaps.

Design, develop, and maintain Customer Data Platform solutions and data pipelines to create unified customer profiles, manage identity resolution, enable audience segmentation and activation, ensure data quality and governance, and support integrations with marketing, CRM, and cloud data systems.

Provide technical phone support and document all customer interactions in the ticketing system. Diagnose and fix software issues, install and update applications, databases and OS components, train users, identify revenue and process-improvement opportunities, and report status to the manager while collaborating with Support, Development, Professional Services, and Product teams.

Serve as the front-line expert helping customers and CSMs unblock technical and strategic issues using the Motion platform and AI agents. Triage Intercom/Slack requests, troubleshoot and reproduce problems, train and improve AI agents, surface product feedback, and build systems to reduce recurring issues. Combine product expertise, creative strategy knowledge, and systems thinking to turn stuck customers into confident users and influence product and docs.

Maintain, scale, and improve SaaS production platforms with a focus on automation, observability, disaster recovery, and 99.999% availability. Lead incident response, perform root cause analysis, optimize performance, and collaborate with engineering teams to implement durable operational improvements.

Hunt and prospect for new business within a geographic territory, targeting growing companies (51-500 employees). Conduct high-volume cold calling, qualify leads, manage pipeline in a CRM, and sell Zoom's Workplace platform and related products to close deals.

Lead partner-led implementations and retention for Zoom CX by establishing technical standards, enabling partners, monitoring deployment health, and identifying expansion opportunities. Serve as the technical liaison across Product, Engineering, and Partner teams to mitigate churn, support day-2 operations, and translate new product capabilities into partner-driven customer value.

Lead end-to-end paid media strategy, execution, optimization, and measurement across search, social, display, video, and programmatic channels. Analyze performance, troubleshoot tracking (GTM/GA4/pixels), provide actionable insights to grow client accounts, mentor junior staff, improve SOPs, and support renewals, upsells, and new business efforts. Maintain platform certifications and stay current on industry trends and privacy changes.

Design, build, and deploy production-grade AI solutions using LLMs, AI agents, vector databases, and cloud-native architectures. Integrate AI into underwriting and enterprise systems, implement prompt engineering, monitoring, governance, and operational best practices, and support scalable, secure AI services across the business.

Implement, configure, and maintain GA4 and GTM tracking across web platforms. Design and optimize event tracking and measurement frameworks, validate and troubleshoot analytics implementations, and collaborate with engineering, product, and analytics teams to ensure accurate, scalable data collection and reporting.

Lead execution of enterprise strategic initiatives and transformation programs. Translate strategy into plans, manage cross-functional programs, run governance, track performance and risks, enable change, and develop a small team to improve delivery rigor and outcomes.

Lead strategy and governance for HR digital experiences and knowledge management. Design and optimize employee portals, knowledge articles, search, taxonomies, and self-service tools using data and user research. Translate complex policies into user-friendly content, collaborate with HR, IS, vendors, and technical teams, and maintain/configure content in ServiceNow and related platforms.