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Own customer relationships for managed services accounts, ensure service commitments and renewals, coordinate incident response and RCA processes, manage resource planning and reporting, conduct customer reviews, and drive continuous improvement and upsell opportunities while mentoring team members and maintaining support documentation and runbooks.

Serve as primary commercial follow-up contact to advance quotes to orders. Maintain accurate opportunity records in the sales tracking system, perform outbound calls/emails to reactivate prospects, support prospect research, and coordinate with Applications Engineers and Sales to ensure timely customer communication and pipeline visibility.

Own day-to-day resolution of helpdesk tickets for a two-sided marketplace: diagnose root causes using logs/tools, triage and route issues, lead RCAs and incident management, monitor release quality, maintain troubleshooting docs and SOPs, manage ticketing system and routine IT operations.

Supervise warehouse operations and staff to meet customer, safety, and productivity goals. Manage workflow, labor planning, inventory accuracy, cycle counts, SOP compliance, food safety, and reporting. Drive continuous improvement, maintain facility appearance, document performance issues, and communicate with management and customers.

Create and manage brand-aligned social content across major platforms, capture live event coverage, schedule posts, engage community, monitor and report performance, ensure legal and brand compliance, support influencer relations, and collaborate on content calendars and campaigns.

General applicant pool for the Kowalski family of companies. Candidates may submit resumes; HR will contact applicants if a role matching their skills opens.

Own end-to-end customer onboardings for cMMM and GeoLift, run data onboarding calls, troubleshoot data and warehouse connections using SQL and Retool, file and track bug reports, collaborate with Product/Data/Science/Engineering, document processes, and apply AI tooling to automate recurring tasks.

Manage project workstreams and teams for environmental and water-resource analyses. Perform geospatial (QGIS/ArcGIS) and quantitative analysis (SQL, R, Python, Stata, Excel), build physical and economic models (e.g., WEAP), write reports, present to clients, and support business development.

Manage budgeting, forecasting, and financial planning; oversee grant and donor financial management and reporting; support monthly and year-end close and audit preparation; maintain internal controls and financial policies; partner with program and development teams; improve financial systems, reporting, and automation to support decision-making and compliance.

Provide operational support, maintenance, and security for client network infrastructures. Troubleshoot escalated issues, build and configure networks, create documentation and diagrams, coordinate with vendors, support projects, mentor junior engineers, and participate in on-call rotation.