Top Customer Success & Experience Jobs in Indianapolis, IN

The Director of Scaled Customer Success will lead a global team to innovate and implement a digital-first customer success strategy, enhancing customer engagement through automation and AI-driven experiences.

The Customer Success Manager is responsible for onboarding, maintaining customer relationships, and identifying upsell opportunities, ensuring clients achieve desired outcomes.

Lead the Technical Account Management team, manage premium customer relationships, and improve technical health while leveraging AI and automation strategies.

The Outbound Business Development Representative will generate new business opportunities for Bloomerang, engage potential nonprofit customers, and set qualified meetings for Account Executives while maintaining accurate sales data.

The Staff Customer Success Manager leads strategic relationships with key enterprise customers, driving value realization and mentoring junior team members while shaping the Customer Success function.

The Customer Success Manager drives the adoption of AI solutions in life sciences by managing implementations, developing customer satisfaction strategies, and serving as a trusted advisor.

Provide phone, email, and chat support to patients and advocates, resolve inquiries, confirm appointments, troubleshoot basic browser/phone issues, gather and report feedback, and help improve the customer experience while supporting new clients.

Provide remote corporate travel booking and advisory services using Sabre GDS; arrange domestic and international travel for individuals and groups; ensure policy compliance; research options and upsell services; handle customer issues; and coach team members to improve service.

Serve as the first point of contact for new clients, run onboarding meetings, configure Uplinq and QuickBooks Online, clean and prepare client data, manage timelines and deliverables, troubleshoot integrations, recommend scope/pricing adjustments, and transition accounts to ongoing bookkeeping support.

Partner with Implementation and CSM teams to onboard and support clinical research clients, analyze usage data, deliver training and Help Center content, provide custom reporting expertise, and drive product adoption with sponsors and site clients.