Top Customer Success & Experience Jobs in Indianapolis, IN

Provide hands-on technical support for time-sensitive customer issues, build onboarding and training content, run webinars, document solutions, and enable internal teams to reduce recurring support tickets and improve customer adoption.

Lead customer experience strategy and solutions by using data and frontline insights to design scalable support models, drive cross-functional alignment, ensure readiness for peak testing, define success metrics, monitor performance, and lead continuous improvement across Programs, Product, and Operations.

Founding account manager responsible for expanding and retaining enterprise customers by driving product adoption and upsells, maintaining high revenue retention, coordinating with support and sales, and managing CRM records and key client relationships.

Manage a mid-market book of employer clients on the West Coast, building relationships, driving renewals and upsells, delivering performance reporting, and acting as a healthcare benefits consultant. Develop strategic account plans, collaborate with brokers and internal teams, and support client onboarding and ongoing service delivery. Travel up to 15-20% as needed.

Lead Customer Success for GotPhoto's US & Canada enterprise and scale-up segments, owning Net Revenue Retention. Build and scale a high-performing team, drive retention and expansion, establish repeatable playbooks, partner cross-functionally, and use customer data to inform strategy and product priorities.

Serve as primary client advocate for a portfolio, developing strategic paid-media plans, monitoring campaign performance, delivering data-driven insights, leading onboarding, resolving issues, coordinating internal teams, and identifying upsell/cross-sell opportunities to drive client retention and growth.

Lead a large strategic Retail/CPG/Hospitality account, owning account strategy, growth, executive relationships, and delivery of data platforms, pipelines, governance, analytics, and AI solutions. Collaborate with Sales, Delivery, and partner ecosystems to ensure on-time, on-scope engagements and measurable business value.

Lead post-sale client relationships and program delivery for high-value advertising and custom content engagements. Manage and coach Client Success staff, oversee cross-functional execution, optimize program health and financial performance, develop operational standards and best practices, and serve as senior strategic advisor to clients and stakeholders.

Build and scale Tremendous' partner growth motion, developing relationships with referral partners, and aligning strategies across internal teams to drive revenue.

Support and lead a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map the customer journey, identify process gaps, and create, implement, and iterate scalable processes and improvements that support patients throughout their fertility journey.