CRIO (Clinical Research IO) is a health tech company helping pharma, biotech, research sites, and academic research centers streamline regulatory workflows with one system and a single source of clinical data capture. Our modules allow sites to capture data electronically in real-time, providing data managers and monitors with enhanced transparency, and enabling remote monitoring by sponsors and CROs.
CRIO’s eSource and CTMS system is a leading, modern, enterprise platform built for clinical research sites. Since CRIO’s launch in 2016, CRIO has established the leading brand position in eSource and has won close to 50% of the emerging class of enterprise-grade site networks, many of whom are backed by institutional investors such as VC, PE and corporations. CRIO has achieved the attached metrics, all with little to no serious outbound sales or marketing.
About CRIO:
At CRIO, we're dedicated to empowering clinical research organizations with innovative solutions. As a Site Enablement Specialist, you'll play a crucial role within our Customer Experience Department, collaborating with internal teams and external stakeholders to optimize client usage and maximize the value of CRIO's products.
Key Responsibilities:
- Supporting Customer Experience: Work closely with the Implementation and Customer Success Management (CSM) teams to ensure seamless onboarding and ongoing support for clients.
- Data Analysis and Insights: Collaborate with our Data Analytics team to analyze client usage data, identify areas of underutilization, and develop strategies to enhance client experience.
- Client Engagement and Consultation: Engage directly with clients, alongside CSMs, to provide expert guidance, troubleshoot issues, and promote best practices for utilizing CRIO products.
- Company Enablement: Contribute to internal training programs by collaborating with the Product Team to develop and deliver live training sessions. Create, script, demo, and record training modules for our Help Center Academy, benefiting both internal staff and external clients.
- Custom Reporting Expertise: Serve as a subject matter expert on custom reporting, providing non-technical mastery and support to internal teams and clients.
- Sponsor and Site Client Maturation: Collaborate with Sponsor Project Managers (SPMs) to drive the maturation of sponsor and site clients, increasing CRIO adoption and utilization.
- Community Engagement: Partner with our Community Engagement Manager to onboard clients and extend CRIO tools and services to new users.
Qualifications:
- Bachelor's degree in a related field or equivalent practical experience.
- Proven experience in customer support, training, or consulting roles.
- Strong analytical skills and ability to derive insights from data.
- Excellent communication and interpersonal skills.
- Familiarity with clinical research processes and software solutions (preferred).
- Ability to multitask and prioritize in a fast-paced environment.
Benefits & Perks:
- Work from anywhere
- Unlimited PTO
- 401k company match
- Healthcare
- Dental
- Vision (Company Paid 100%)
- Life insurance
- Professional Development Reimbursement
- Work From Home Expense Reimbursement
Join us at CRIO and make a meaningful impact in the world of clinical research technology! Apply today.
At CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
Salary Range - $78,000----$90,000
Skills Required
- Bachelor's degree in a related field or equivalent practical experience
- Proven experience in customer support, training, or consulting roles
- Strong analytical skills and ability to derive insights from data
- Excellent communication and interpersonal skills
- Familiarity with clinical research processes and software solutions
- Ability to multitask and prioritize in a fast-paced environment
What We Do
CRIO is a health tech company helping pharma, biotech, research sites, and academic research centers streamline regulatory workflows with one system that enables a single point of data capture. As the leader in eSource technology, CRIO enables remote monitoring and immediate data review with a powerfully integrated eSource/EDC solution. The system delivers a single point of data capture, eliminating the need to re-enter data into EDC. At CRIO, our mission is to design and deliver a modern, intuitive and integrated software platform that reimagines clinical trials for quality, speed, and patient-centricity. CRIO keeps your source data secure and protects data integrity with built-in compliance across 21 CFR 11, ICH-GCP, GDPR, HIPAA, and other global regulations. Now you can bring trials to patients where they're at and access that data anytime, anywhere. For sites, CRIO is an enterprise tool for clinical trial management. For sponsors and CROs, CRIO serves as a single data platform for centralized monitoring. Our software frees you from inefficient, error-prone binders to capture source data. CRIO’s autofill and data validation tools reduce protocol deviations and save time. With patient scheduling, recruiting, financial management, and so much more, CRIO is an all-in-one enterprise solution for sites, sponsors and CROs.
