Top Customer Success & Experience Jobs in Indianapolis, IN

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Provide technical remote support to OneStream customers: triage and resolve complex issues, perform root cause analysis, maintain knowledge base articles, collaborate cross-functionally, and prioritize fast, high-quality customer responses.

Lead Pebl's Account Management organization to drive net revenue retention, expansion ARR, renewals, executive engagement, and customer retention. Build strategy, operating rhythms, forecasting, enablement, and scalable team structures. Partner cross-functionally to surface product insights and mitigate customer risk while recruiting, coaching, and developing a high-performing, revenue-focused customer growth organization.

Manage a portfolio to drive long-term customer success and retention for MariaDB deployments. Lead onboarding, adoption, business reviews, escalations, and cross-functional coordination with Sales Engineers and Professional Services. Measure customer health, identify expansion opportunities, deliver ROI analyses, and act as trusted advisor to achieve net retention goals.

Manage and grow enterprise Medicare and health‑insurance BPO client relationships. Serve as primary client liaison, ensure operational and contractual KPI delivery, lead business reviews, drive performance improvements, manage financials and account expansion, oversee scaling and compliance with CMS/Medicare rules, and deliver data‑driven insights and reporting.

Lead a global, revenue-generating customer training organization owning curriculum strategy, content development, LMS operations, P&L, team management, integrations, and cross-functional enablement to drive learner adoption and training revenue.

Manage a book of 100+ customers using digital/tech-touch strategies to drive engagement, retention, renewals, and expansion. Maintain customer records, analyze usage and satisfaction data, implement automation and workflows, develop one-to-many content, and collaborate cross-functionally to optimize customer journeys and meet renewal/upsell targets.

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Provide expert client support for mortgage loan registration and structuring, analyze AUS findings and DTI scenarios, resolve escalations, deliver training, create documentation, and collaborate cross-functionally to drive client success and process improvements.

Provide empathetic, precise email support to startup founders, investors, and attorneys; write and maintain help center articles; test product features; debug software issues with engineering; surface customer trends and feedback; and help customers complete legal paperwork using the product.