Top Customer Success & Experience Jobs in Indianapolis, IN

Lead and scale the Customer Success organization to drive retention, expansion, and customer value. Build processes, KPIs, segmentation, and lifecycle programs; partner with Sales, Product, and Support; recruit and develop leaders; improve forecasting, customer health, and expansion outcomes to support rapid company growth.

Manage engagement and value realization for key and mid-market broker customers. Drive product adoption via account planning and data, deliver training and enablement, coordinate cross-functional resources, resolve customer issues, and maintain regular communication to ensure alignment with DAT solutions.

Serve as the IRB client point of contact to onboard, train, and support clients; answer inquiries; document and track client experience data; run CIRBI demos; manage projects; escalate issues; and drive process improvements to enhance satisfaction and retention.

Manage Cisco service contract renewals for an assigned account base: create quotes/proposals, identify upsell and white-space opportunities, reconcile contract inventory, process orders, collaborate with account teams and Cisco, forecast pipeline, and deliver client QBRs to drive renewal and Services EA adoption.

Manage and grow an assigned book of SaaS clients through renewals, upsells, pricing strategy, and adoption. Serve as primary commercial contact, deliver product training, maintain CRM records, and collaborate with cross-functional teams to finalize agreements and improve customer outcomes.

Own a portfolio of clients to drive product adoption and ROI through tailored success strategies, client training, proactive support, cross-functional coordination, monitoring deliverables, and strategic reviews to improve retention and outcomes.

Manage a book of enterprise customers to drive onboarding, adoption, retention, renewals, and expansion. Run kick-offs, project meetings, QBRs, and handle escalations. Collaborate cross-functionally to surface product value via data and ensure accurate account health and renewal forecasting.

Own end-to-end success for government SaaS accounts by driving adoption, retention, and expansion. Manage renewals and contracts, enable adoption through training, monitor success metrics, advocate for customers, and collaborate cross-functionally. Attend periodic customer visits and conferences.

Frontline technical expert helping developers deploy, scale, and troubleshoot Temporal in cloud-native environments. Debug distributed systems, optimize performance, build observability and IaC automation, improve networking, and drive reliability and developer experience while collaborating with customers and product teams.

Serve as the technical backbone for customer relationships: design, deploy, and optimize integrations and solutions; troubleshoot complex technical issues; drive onboarding and adoption; provide product feedback; and create documentation and enablement resources while collaborating with engineering, product, and GTM teams.