Top Customer Success & Experience Jobs in Indianapolis, IN

Lead a pod of 5-7 CSMs, manage their performance and development, own retention and growth outcomes, handle escalations and high-value renewals, translate org priorities into team goals, surface insights with solutions to leadership, and drive AI adoption and efficiency within the team.

The Onboarding Consultant guides new customers through the deployment and use of the CommsCoach platform, ensuring effective training and workflow alignment with ECC operations.

The Clinic Assistant facilitates patient check-ins, appointment scheduling, and co-pay administration while ensuring excellent customer service and maintaining accurate patient information.

Lead OuterSignal's customer experience function: own strategic enterprise accounts, build and coach the CX team, create playbooks and onboarding, prevent churn, run QBRs, partner with sales and product, and recruit CX talent to scale the organization.

The Account Analyst will support media planning and execution by managing campaigns, collaborating with teams, and building client relationships in the digital OOH space.

The Technical Customer Success Manager ensures the success of strategic customers by managing relationships, driving retention, and shaping customer success strategies. Responsibilities include onboarding, risk mitigation, and championing customer needs while leveraging technical expertise in DevOps and cloud infrastructure.

Manage a portfolio of MSP clients as primary technical contact: run TBRs/QBRs, produce action plans, create quotes and scopes, coordinate internal teams, surface risks, and assist the CTO with standards and account planning.

The Associate will support fundraising operations, LP research, and investment diligence at Decile Capital, handling internal workflows and aiding in operational efficiency during fundraising cycles.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Lead end-to-end technical implementations for mid-market and enterprise customers (HRIS, SSO, LMS, APIs). Build AI-powered workflows to automate onboarding tasks, partner with Account Managers for discovery and scoping, troubleshoot integrations with Product/Engineering, maintain implementation playbooks, and create reusable templates and self-serve assets to speed time-to-value.