Customer Success Account Manager

Rechat is an innovative technology platform developed exclusively for real estate professionals. Our software provides an all-in-one solution that streamlines the entire buying and selling process by integrating every stage into a single system that engages agents, drives brand consistency, and increases efficiency.

Location: Remote (Work may be performed anywhere in the United States)

Rechat is seeking a dynamic and proactive Customer Success Account Manager who is passionate about driving product adoption and delivering exceptional client experiences. In this role, you will serve as the primary point of contact for a portfolio of clients, building strong, long-term relationships and partnering closely with brokerages to help them achieve their business goals through effective use of the Rechat platform.

You will work closely with clients to understand their workflows, recommend best-fit product solutions, and ensure successful adoption and ongoing value. You will also collaborate cross-functionally with internal teams, sharing client insights, product feedback, testimonials, and potential growth opportunities to support broader business objectives.

To succeed in this role, you should bring excellent communication and time-management skills, strong technical aptitude, and the ability to quickly learn and explain product functionality in a clear and practical way. This role requires someone who is resourceful, analytical, adaptable, and highly organized, with a strong ability to build trust and rapport with clients in a fast-paced startup environment. Proactive communication and follow-through are essential, as you will be responsible for keeping clients informed of new features, improvements, and best practices.

If you are looking for a role that offers flexibility, a collaborative culture, and the opportunity to make a real impact at a growing technology company, we’d love to hear from you.

What You’ll Do:

• Ensure the timely and successful delivery of Rechat solutions in alignment with customer needs and business objectives
• Drive product adoption and engagement by partnering with clients to develop and execute success strategies tailored to their goals
• Analyze client use cases and provide best-practice recommendations to optimize product usage, adoption, and return on investment
• Serve as a trusted advisor by understanding client workflows, integrations, and data at a high level and translating business needs into product solutions
• Manage a high volume of inbound client requests, coordinate internal resources, and proactively anticipate customer needs
• Identify risks and opportunities through regular client check-ins and strategic business reviews to strengthen relationships and improve retention
• Monitor and report on the progress of all deliverables and initiatives, ensuring deadlines are met and client outcomes are achieved
• Ensure consistent execution and measurable success across all assigned accounts
• Perform other duties as assigned

What You Bring:

• High school diploma or equivalent required; Bachelor’s degree preferred
• Five  or more of relevant professional experience, or an equivalent combination of education and experience
  
• Five or more years of experience in a SaaS Account Manager, Customer Success Manager, or similar client-facing role preferred
• Experience working in a fast-paced startup environment and the ability to adapt quickly to changing priorities strongly preferred
  

Skills and Qualifications:

• Strong understanding of SaaS platforms, CRM systems, marketing technology, or similar tools
• Ability to quickly learn new products and stay current on new features and releases
• Comfortable discussing workflows, integrations, and data concepts with both technical and non-technical audiences
• Strong organizational skills with the ability to manage multiple accounts and priorities effectively
• Excellent written and verbal communication skills with a consultative, client-focused approach
• Basic understanding of the real estate industry preferred; direct industry experience is a plus
• Outgoing, professional demeanor with the ability to build strong relationships and collaborate effectively across teams

Why You’ll Love Working Here:

• Competitive compensation
• Fully remote with flexible work/life balance
• A diverse, inclusive, and highly collaborative culture
• Meaningful work with a product used by real professionals every day
• Paid Time Off

We are an equal opportunity employer committed to building a diverse and inclusive team. All employment decisions are made without regard to legally protected characteristics. Background and reference checks required.

FLSA Status: Full-Time | Salaried | Exempt