Top Customer Success & Experience Jobs in Indianapolis, IN

Manage Aria's most complex customer accounts as a technical subject-matter expert. Drive adoption, troubleshoot multi-vendor billing integrations, perform technical health reviews, mitigate risks, and translate technical issues to executive stakeholders while partnering with cross-functional teams to improve product and service outcomes.

Lead strategic, high-touch customer success for enterprise SaaS accounts: build success plans, drive adoption, retention and expansion, run executive reviews, coordinate cross-functional teams, and translate technical solutions into business outcomes.

The Front Desk Monitor manages the reception area, provides administrative support, answers calls, greets visitors, and ensures excellent customer service.

As an Enterprise Account Manager, you'll drive sales and customer success for Global 2000 companies, leveraging SaaS technology and your negotiation skills to maximize contract value and customer retention. You'll also help shape the sales process and promote the Zip platform.

The Senior Technology Sales Support Specialist aids sales processes by providing technical expertise, managing customer interactions, and producing technical documentation. Responsibilities include supporting demonstrations, collaborating with sales, maintaining demo environments, and enhancing product knowledge.

Lead operational processes for client interactions and satisfaction for a payment integrity SaaS. Analyze claims data and client-facing reports, communicate findings to internal teams, manage onboarding, training, support triage, policy configuration, usage monitoring, and SLA/invoice conversations to drive client value and process improvements.

The role involves managing the post-sales experience for enterprise accounts, fostering relationships, driving user adoption, and coordinating feedback for product improvement.

As a Luxury Brand Evaluator, you'll assess customer experiences with luxury brands, providing feedback through in-store visits and online evaluations. This role offers flexibility and allows you to choose missions that align with your interests.

Manage and grow a strategic enterprise client portfolio end-to-end: onboard and activate campaigns, monitor and analyze performance, troubleshoot, drive renewals and expansion, and coordinate cross-functional teams to deliver data-driven marketing and insight solutions.

This job is an open application for potential candidates to submit their profiles for future opportunities.