Top Customer Success & Experience Jobs in Indianapolis, IN

Manage a portfolio of enterprise customers across APAC to drive retention, satisfaction, and growth. Own onboarding, client journey optimization, executive reviews, cross-functional alignment, and playbook-driven communications. Monitor usage metrics, identify process improvements, and act as client advocate to shape product and service delivery.

The PremierOne CAD Application Specialist manages software deployment for public safety agencies, ensuring integration and performance while supporting project lifecycle and customer collaboration.

Coordinate onboarding and implementation for the Scale Computing Platform, manage case workflows and scheduling, communicate milestones, partner with Sales, Operations, and Support, and track internal service and support projects to ensure successful customer deployments.

Implementation Engineers support project delivery of computer vision solutions, collaborate with sales, provide technical training, and enhance customer experiences through problem-solving and project management.

Own the end-to-end renewal lifecycle for assigned accounts to maximize retention and minimize churn. Drive proactive engagement 90-180 days before expiration, manage approvals and contract administration, maintain accurate CRM and forecasts, identify and mitigate renewal risk, analyze trends for retention opportunities, and collaborate with Sales, Customer Success, Legal, Finance, and RevOps. Use AI-enabled tools to automate workflows and validate contract insights.

Serve as primary customer contact for assigned accounts, build strong relationships, develop account plans, run regular cadences, track incidents and service requests, escalate and coordinate resolutions, identify upsell opportunities, report on performance metrics, gather feedback, and maintain service delivery knowledge base to ensure client success.

Own end-to-end renewal lifecycle for assigned accounts to maximize retention and minimize churn. Drive proactive engagement 90–180 days before expiration, manage contract administration, validate pricing, maintain CRM accuracy, forecast renewals, analyze trends, identify and escalate risks, collaborate with Sales/Customer Success/Legal/Finance, and use AI-enabled tools to automate and improve renewal workflows.

Lead and manage a customer support team, own SLAs and escalations, maintain knowledge base and Training Academy, monitor customer health and communications, partner cross-functionally to triage issues and improve support operations.

Provide dedicated end-to-end operational support for employer clients: manage benefits, eligibility, claims, provider and member inquiries; investigate escalations; coordinate issue resolution and billing/reconciliation; support onboarding, plan changes, reporting, SLAs, and client meetings while maintaining privacy and regulatory compliance.

Manage and grow provider relationships within a region, support sales and onboarding, drive retention and organic growth, coordinate operational and billing issues, provide account reporting and CRM updates, and travel for client meetings and presentations.