Top Customer Success & Experience Jobs in Indianapolis, IN

The Co-Founder & Executive Director will lead membership growth, community experience design, operational management, and represent the organization in external relations. This role requires significant executive experience and a network in professional communities.

As a Customer Support Representative, you'll provide support to customers via chat and email, understand their needs, and collaborate with other teams to enhance customer experience.

Own growth for DeFi protocols on Monad: design and execute TVL/volume growth plans, connect RWA issuers to onchain lending/yield infrastructure, enable cross-protocol integrations, and onboard institutional capital to expand ecosystem value.

As a Client Success Strategist, you'll build relationships with clients, ensure clear communication, and coordinate marketing efforts for client success.

The Developer Evangelist will inspire developers to use Twilio's products, engage with communities, and create supportive relationships to enhance customer engagement through AI technology.

The Senior Manager of Product Support will lead brand onboarding from post-sale to go-live, manage onboarding health, define standards, execute cross-functional initiatives, and mentor junior team members. They will leverage data and AI tools to improve efficiency and outcomes in a fast-paced environment.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

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Lead end-to-end customer implementations for a configurable B2B SaaS platform: gather business and technical requirements, configure platform and integrations, manage timelines and stakeholders, run multiple concurrent projects, drive customer satisfaction, and improve implementation processes and documentation.

Lead end-to-end onboarding for PEO clients: build implementation plans for payroll, benefits, tax registrations and HR compliance; manage timelines, parallel payroll reconciliations, platform adoption, cross-functional handoffs, and continuous improvements to implementation tooling and documentation.