Top Customer Success & Experience Jobs in Indianapolis, IN

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

Monitor and moderate social media feeds, respond to inquiries, escalate security issues, and adhere to evolving workflows and rules.

The Technical Customer Success Manager ensures the success of strategic customers by managing relationships, driving retention, and shaping customer success strategies. Responsibilities include onboarding, risk mitigation, and championing customer needs while leveraging technical expertise in DevOps and cloud infrastructure.

The Technical Support & Sales Rep provides technical support and sells products to customers through inbound calls, troubleshooting issues, and promoting sales strategies while achieving performance metrics.

The intern will support Kiva's Review and Translation Program by engaging volunteers, assisting in recruitment and event planning, and enhancing communication tools.

The Associate will support fundraising operations, LP research, and investment diligence at Decile Capital, handling internal workflows and aiding in operational efficiency during fundraising cycles.

The Engagement Lead at Glia will build relationships with key customers, advise throughout the sales process, and ensure successful project implementation, focusing on strategic business results and product adoption.

Manage high-value enterprise partnerships, drive customer engagement and renewals, lead quarterly reviews, and coordinate implementation of workplace access solutions.

The Customer Success Manager will manage relationships with sports and entertainment venues, ensuring successful deployment and ongoing support for kiosk operations, while proactively monitoring account health and readiness for events.

The Billing Support Specialist will handle client communication, payment collections, record keeping, and support internal teams with troubleshooting and billing processes.