Top Customer Success & Experience Jobs in Indianapolis, IN

Lead value realization for strategic and enterprise accounts: design measurement frameworks, build AI-scaled value capabilities and outcome databases, engage customers and partners to quantify business outcomes, and drive renewals and expansion through data-driven value narratives.

Manage an SMB portfolio to drive product adoption, retention, and revenue. Build success plans, run executive reviews, monitor account health, support renewals and upsells, and maintain CRM and Gainsight hygiene while collaborating across Sales, Onboarding, and Product.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Senior Account Executive will manage the sales pipeline, prospect for new business, leverage existing relationships, and advocate for customers to drive growth in the PEO sector.

The Access Specialist manages incoming calls, schedules assessments, and handles referrals for behavioral health programs, providing excellent customer service.

As Support Operations Lead, you'll manage customer interactions, improve support infrastructure, analyze ticket trends, and collaborate with teams for product improvements.

The role involves managing the post-sales experience for enterprise accounts, fostering relationships, driving user adoption, and coordinating feedback for product improvement.

As a Luxury Brand Evaluator, you'll assess customer experiences with luxury brands, providing feedback through in-store visits and online evaluations. This role offers flexibility and allows you to choose missions that align with your interests.

The Senior Success Architect will provide architecture design, use case development, and implementation advice for customers while collaborating with success managers, engineering, and professional services teams.

The Signature Support Engineer provides high-level customer support for Salesforce's most strategic accounts, troubleshooting technical issues, advocating for customer priorities, and ensuring satisfaction through proactive monitoring and problem resolution.

As a Senior Success Guide, you'll engage with customers to deliver solutions across various Salesforce Clouds, optimizing adoption and driving business outcomes through consultative support and advanced assessments.