Top Hybrid Customer Success & Experience Jobs in Salt Lake City, UT

Manage and grow a customer book of business by driving product adoption, renewals, expansion, retention, and advocacy. Serve as a strategic advisor, lead executive business reviews and renewal negotiations, identify at-risk accounts, communicate customer needs to product teams, and develop expertise in intellectual property and brand protection. Use customer data, metrics, and industry trends to guide success strategies and demonstrate product value.

The Manager - Instructional Design will develop learning solutions to onboard and upskill sales teams, creating impactful programs and managing content.

Manage mid-market dental accounts to drive success during pilot and ongoing phases. Execute high-touch onboarding, implementation, training, and account reviews to increase usage, expansions, renewals, and up-sells. Build relationships across dental office staff, plan targeted expansion campaigns, improve success processes, and meet KPIs to minimize churn and support growth.

Manage an assigned book of employee benefits clients as primary contact, coordinate with service teams and consultants, handle renewals and enrollments, advise on cost-effective benefits, assist with filings, drive client communications, and seek cross-sell opportunities while ensuring high service delivery.

The Customer Success Manager at Cinch.io will own the post-sale customer journey, collaborate with cross-functional teams, and shape CS processes, ensuring customer satisfaction and success.