The Role
The Customer Success Manager at Cinch.io will own the post-sale customer journey, collaborate with cross-functional teams, and shape CS processes, ensuring customer satisfaction and success.
Summary Generated by Built In
CSM
Cinch.io — a high-growth, venture-backed SaaS company in the MarTech space. They’re scaling quickly and looking for someone hungry, eager to grow, and excited to make a real impact in a fast-paced, startup environment.
If you're energized by owning customer relationships, love helping users get real value from a platform, and thrive in an early-stage, high-velocity team, this could be a great fit.
In this role, you’ll:
Own the post-sale customer journey — onboarding, adoption, renewals, and expansion
Work directly with marketers and business leaders to drive measurable results
Collaborate cross-functionally with product, sales, and marketing to champion customer needs
Help shape and scale CS processes and best practices from the ground up
Be a trusted advisor and advocate for your customers' long-term success
What makes this opportunity unique:
A product clients actually want, with clear ROI and growing demand
A collaborative, startup culture that rewards initiative, scrappiness, and creativity
A chance to be part of a small but mighty team during a high-growth phase
Real career growth opportunities as the company continues to scale
Who we’re looking for:
2–4+ years in Customer Success, Account Management, or related roles in B2B SaaS
Strong relationship builder who’s proactive and solutions-oriented
Experience working with marketing, digital, or data-focused users is a plus
A self-starter who’s energized by a fast-paced, evolving environment
Skills Required
- 2-4+ years in Customer Success, Account Management, or related roles in B2B SaaS
- Strong relationship builder who's proactive and solutions-oriented
- Experience working with marketing, digital, or data-focused users
Am I A Good Fit?
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The Company
What We Do
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