Lead the Future of Dentistry.
Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
Simply put, there’s no better place to accelerate your career. Come join us!
The Role
We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our customers thrive with Overjet’s software platform.
Responsibilities
Managing Mid-Market accounts, primarily working with dental office leadership and central office leadership
Drive client success during the pilot phase, ensuring Overjet wins out above our competition
Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team, including but not limited to expansion, usage, and up-sell
Assist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion
Plan account expansion initiatives and targeted campaigns for accounts with lower usage
Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
Employ the total office concept, ensuring every member of the dental office staff is engaged
Qualifications
Bachelor’s degree or extensive experience
3+ years of experience in customer success in B2B SaaS
Previous experience with renewals, expansions, and up-sells
Excellent communication and interpersonal skills
Experience in Management Consulting preferred
Excitement to learn about artificial intelligence, insurance, dentistry, and technology
Strong work ethic and hustle to achieve results in a high-growth startup environment required
Why Overjet?
Competitive Compensation and Equity
Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
401k plans with a matching program
Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
Life and AD+D Insurance
8 weeks Paid Parental Leave
Optional HSA with Employer contribution
Flexible Time Off and company paid holidays
Annual Learning and Development Stipend
Our Hybrid Workplace
We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
Many of our positions are based in San Mateo, New York City, Boston, and Salt Lake City. The Jetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.
Our People Team is happy to answer any questions about what hybrid work means for your specific role!
Overjet's Values
Excellence: Aim Higher
Velocity: Quickly Deliver Results
Ownership: Go the Extra Mile
Win-win: Care Deeply
Company Recognition
Included on Best Places to Work by BuiltIn lists in 2026: #3 overall in the US, #1 in NYC, #1 in San Francisco, and #2 in Boston
#4 on FastCompanys's Most Innovative Companies list in Healthcare for 2026
Named one of the TIME Best Inventions of 2024
Recognized in Newsweek’s Most Loved Workplaces in America 2024
Won the Dental Health category at the Digital Health Awards 2024 and 2024 Best Places to Work by Built In
Recognized as one of the Top Startups of 2023 by LinkedIn
Included on the definitive 2022 Forbes AI 50
EEOC
Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
If you are a Colorado resident: Please contact us by emailing [email protected] to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
Skills Required
- Bachelor's degree or extensive experience
- 3+ years of experience in customer success in B2B SaaS
- Previous experience with renewals, expansions, and up-sells
- Excellent communication and interpersonal skills
- Experience in Management Consulting
- Enthusiasm to learn about artificial intelligence, insurance, and dentistry
- Strong work ethic and hustle in a high-growth startup environment
Overjet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Overjet and has not been reviewed or approved by Overjet.
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Fair & Transparent Compensation — Pay is considered competitive across key functions, including technical and sales roles. Compensation is viewed as a relative bright spot even when other aspects of the experience are mixed.
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Affordable Benefits — Health coverage costs for employees are described as unusually low, with substantial employer cost share reducing out-of-pocket expense. Dependent coverage is also offset meaningfully by the employer, improving total affordability.
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Equity Value & Accessibility — Equity grants and an employee stock purchase option provide ownership opportunities alongside salary. This adds long-term value potential to the total rewards mix.
Overjet Insights
What We Do
Overjet is the world-leader in dental AI. Founded by experts from MIT and Harvard University, Overjet builds artificial intelligence that helps dental organizations give patients the highest quality of care. Our FDA-cleared technology is the first objective standard for making oral health decisions — so that dentists can detect pathologies with precision and educate patients with confidence. To learn more, visit Overjet.com.
Why Work With Us
Overjet is the #1 dental AI company revolutionizing oral health care. We partner with the leading insurers and provide cutting edge, FDA-cleared AI to thousands of practices. Work alongside top talent, learn, grow, tackle unprecedented challenges and unleash your true potential, all while making a significant worldwide impact on patient care.
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