Top Hybrid Customer Success & Experience Jobs in Salt Lake City, UT

Lead Mastercard's global Technology Account Management for Open Finance, overseeing regional TAM leaders, ensuring integration health and platform adoption, partnering with Product and Engineering to influence roadmap, and building scalable operating models, enablement, and automation to drive client outcomes and retention.

Serve as the primary technical contact for enterprise customers to design scalable LogicMonitor solutions, run POCs, troubleshoot complex issues, deliver best-practice training, and inform product roadmap. Collaborate with sales, account management, and PDE to align architecture to customer goals and enable successful platform adoption.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

As a Corporate Support Representative, you will assist small business owners by solving tech and tax problems through calls and emails, while providing exceptional customer service and support.

Lead Customer Success to ensure customers realize committed business outcomes and value. Build segment-specific playbooks, drive retention and expansion, orchestrate cross-functional execution across Sales, Delivery, Support, and Billing, and own CS metrics (GRR, NRR, CSQLs, health scores). Hire, develop, and scale the CS leadership and CSM organization while elevating executive engagement and governance.

Manage a portfolio of strategic agency partners (Holding Companies, GSIs, consultancies), driving adoption, retention, and expansion. Build multi-stakeholder relationships, deliver enablement and trainings, translate platform data into strategic recommendations, conduct QBRs with senior stakeholders, and help partners position and sell Scrunch across markets.

Serve as a strategic consultant to auto dealers, partnering with POD sales to drive adoption and retention of the Navigator Platform. Own onboarding, setup, training, troubleshooting, ROI conversations, and process improvements. Conduct frequent in-market dealer visits and provide subject-matter expertise to support sales enablement and customer success.

The Executive Client Success Manager leads the client lifecycle for strategic accounts, drives outcomes, and delivers exceptional client experiences, focusing on risk reduction and relationship development.

Serve as a technical, customer-facing subject-matter expert supporting Customer Success Managers through implementation, integrations, solution design, and ongoing platform adoption. Gather technical requirements, create architecture and integration documentation, advise on best practices, collaborate with product and engineering, and drive customer advocacy and upsell opportunities while improving internal processes and tools.

Lead alliances with GSIs, RSIs, and consultancies to create co-sell and sourced pipeline. Build joint offerings, enablement, and go-to-market programs; drive partner activation, co-delivery, and account alignment. Track partner metrics, manage communications, and represent partner needs to product, marketing, and GTM leadership to accelerate revenue and adoption.