Our Commercial Services organization offers a range of payment solutions and expense management tools to global companies of all sizes. Our Sales Enablement team's mission is to power the growth of our commercial solutions. Learning and Development is a key part of our strategy to accelerate sales and drive profitable charge volume.
The Manager - Instructional Design will craft learning solutions that support our commercial sales colleagues. The resulting high-impact programs will be used to onboard sales & account development new hires, upskill existing colleagues, and enable leaders to provide effective coaching. In the end, your work will empower our frontline teams with the skills and confidence to deliver a consistent brand, value proposition, and a seamless experience to prospects and customers – ultimately driving bottom line results. This role will report to the Director of Learning and Development within our Sales Enablement organization.
Responsibilities
- Conduct needs analysis to understand performance opportunities for our frontline sales teams
- Develop learning strategies to equip our frontline colleagues with the appropriate knowledge, skills, and tools
- Use instructional design principles and methodologies to design, storyboard, develop, and implement role-based courses
- Collaborate with subject matter experts, sales teams, product and marketing partners, and other key stakeholders to develop best in class learning content
- Develop learning resources in various delivery methods including instructor-led training, on-demand learning, videos, and other multimedia
- Establish and execute strategies for measuring training effectiveness
- Project manage end-to-end learning solutions
- Perform course management tasks within the enterprise Learning Management System (LMS)
- Stay informed on trends and innovation in adult education, e-Learning and technology supported training
- Strength in designing and developing learning programs, demonstrated with a portfolio
- Ability to craft graphically appealing and user-friendly learning materials
- Strong program management, interpersonal skills, and attention to detail
- Ability to build and demonstrate strong stakeholder relationships and collaborate across diverse global teams
- A passion for distilling and articulating complex concepts in a concise way
- Experience working with Learning Management System Administration including loading content, making assignments, and pulling reporting data
- Proficient in Articulate 360 Suite, Adobe Creative Cloud, Camtasia, and other authoring tools
Preferred Qualifications:
- Bachelor's degree
- Proven experience in adult learning and training development and delivery, including effectively developing training programs
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Strength in designing and developing learning programs, demonstrated with a portfolio
- Ability to craft graphically appealing and user-friendly learning materials
- Strong program management, interpersonal skills, and attention to detail
- Ability to build and demonstrate strong stakeholder relationships
- Experience working with Learning Management System Administration
- Proficient in Articulate 360 Suite, Adobe Creative Cloud, Camtasia
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
