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The M365 Organizational Change Management Consultant will support digital transformation for clients by developing OCM strategies, conducting workshops, providing training, and measuring success of implementation.

The Senior Digital Product Analyst defines requirements, user stories, and acceptance criteria; manages product backlogs; supports Agile planning; analyzes product data, customer feedback, and market trends; and partners with technology and business teams. The role leads acceptance testing and issue triage, researches contact center and IVA solutions, drives platform improvements and feature adoption, and communicates product performance and recommendations through documentation, presentations, dashboards, and reports.

Creates, captures, edits, and publishes photo, video, graphic, and written content for university social media channels. Develops platform-specific concepts, captions, and short-form multimedia; monitors and responds to audience engagement; provides live event coverage; collaborates with communications teams; and ensures content aligns with brand standards and digital communications strategy.

Processes and manages manufacturer bids for the K-12 school channel, including preparing, customizing, proofreading, and submitting bid documents. Maintains bid workflows, approves vendor sales allowances and agreements, monitors competitive information, sends quotes, enters commodity orders, and audits agreements affecting margins. The role requires knowledge of federal procurement guidelines and USDA school nutrition programs, strong organization and communication skills, attention to detail, and occasional territory travel.

Leads a team of six Business Account Coordinators supporting B2B customers and retail partners. Responsibilities include coaching and developing staff, overseeing daily operations, resolving escalated customer concerns, monitoring performance, partnering cross-functionally, and implementing process improvements to enhance service quality and customer satisfaction. The role also establishes priorities, aligns team objectives with organizational goals, and promotes accountability and continuous improvement.

Coordinates customer programs in a contract manufacturing environment by managing change notifications, bills of materials, manufacturing orders, inventory, purchase and sales order reviews, quoting, costing, and customer-team activities. The role mentors support staff, communicates with internal and external stakeholders, maintains documentation, and may lead customer relationships for limited-scope programs. Travel between Lewiston and Winona facilities is required, with occasional additional business travel.

Provide Level II technical and end-user support through phone, ticketing, and in-person assistance. Triage, classify, prioritize, resolve, document, and escalate incidents while communicating with users and IT staff. Maintain resolution procedures, balance help desk coverage, support projects, and serve as a subject matter expert for multiple systems. Troubleshoot Active Directory, Remote Desktop Services, thin clients, specialized devices, wireless systems, Group Policy, and application or desktop deployments.

Performs quality assurance testing, usability and accessibility reviews, data-flow validation, and compliance checks for data tools and systems. Writes test plans and cases, documents defects, supports acceptance criteria, partners with developers on issue triage, and maintains QA protocols. The role also assesses privacy, confidentiality, and regulatory alignment across workflows while collaborating with technical and non-technical stakeholders.

Integrates customer software and data center infrastructure with Sunbird DCIM software using REST APIs. Develops and debugs Python automation and data-processing code, transforms and migrates customer data, troubleshoots integrations, and uses SQL, GitHub, API documentation, and command-line tools. Provides technical customer support and project coordination while working with changing priorities. Flexible hours and travel up to 10% may be required.

Own customer provisioning and onboarding from signed deal through first value, including access, licenses, entitlements, account records, audits, and handoffs. Resolve access requests, coordinate with Sales and technical teams, identify account risks and expansion opportunities, support renewal readiness, and improve manual processes. Track KPIs such as provisioning speed, accuracy, onboarding completion, and entitlement accuracy using HubSpot, administrative consoles, Excel, and Google Sheets.