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Manages automotive and industrial customer accounts across Eastern Washington, Northern Idaho, and Montana. Responsibilities include processing orders, visiting customers, demonstrating and training on equipment, maintaining inventory, addressing inquiries, diagnosing equipment issues, coordinating repairs, managing installations, handling returns and credits, conducting minor repairs, and reporting sales and account activity. The role also supports customer service, sales analysis, and cross-functional coordination.

Manages safety analytics by analyzing and interpreting data, identifying hazards and root causes, validating data integrity, developing dashboards and reports, and recommending corrective actions. Oversees database design, complex queries, data projects, reporting processes, and collaboration with Business Intelligence and corporate data teams. Leads working groups, mentors personnel, manages resources, evaluates technologies, and presents safety trends and insights to senior management for operational decision-making.

Provides front-line intake for technical support requests by answering customer calls, gathering issue and equipment details, creating and documenting Salesforce service cases, categorizing and routing cases, and communicating next steps. The role requires accurate data entry, strong organization, customer-focused communication, and basic knowledge of connectivity, mobile applications, electronics, and connected equipment. It also supports case follow-up, data accuracy, and collaboration with internal teams.

Manage assigned customer accounts and ensure uninterrupted product supply by coordinating forecasts, orders, inventory, shipments, manufacturing, logistics, and internal communications. Evaluate demand and usage data, resolve errors, support capacity and quality issues, manage order changes, issue credit and debit memos, assist with trials, and improve processes. The role requires customer service, demand planning, manufacturing knowledge, and occasional travel.

Leads hotel sales and marketing strategy to achieve revenue, occupancy, market share, and profitability goals. Manages sales, catering, and event teams; develops budgets and integrated marketing campaigns; negotiates client contracts; monitors accounts and market trends; conducts sales calls and client tours; trains and evaluates staff; and builds relationships with community, industry, and marketing partners. Weekly travel is required.

Own post-onboarding relationships through renewal for Yotpo Discover customers. Lead AEO optimization, strategic QBRs, success planning, adoption tracking, and risk resolution while translating AI discovery insights into measurable recommendations. Partner with Product and Sales to shape the customer success motion, provide roadmap feedback, and build scalable playbooks for a new product.

Leads supply chain strategy and operations, including procurement, sourcing, inventory, logistics, supplier relationships, contract negotiation, and cost reduction. Manages purchasing and supply chain teams, oversees shipping and receiving, maintains ERP inventory accuracy, supports manufacturing design reviews, and ensures purchasing compliance. Partners with engineering, finance, accounting, and suppliers to improve quality, availability, scalability, and operational performance.

Provides operational HR support across recruiting, onboarding, employee lifecycle administration, benefits backup, leave processing, HRIS records, reporting, and compliance. Coordinates job postings, applications, background checks, I-9 verification, orientations, personnel changes, benefits billing, and employment verifications. Maintains confidential employee records and supports legal and regulatory compliance while serving as a primary contact for employees, applicants, and hiring managers.

Boards merchant accounts, programs payment terminals and gateways, performs test transactions, troubleshoots technical issues, and provides remote customer support. Guides merchants through equipment installation and setup, delivers training, analyzes processing needs, manages multiple software applications, documents technical case studies, and supports client onboarding and general operational activities.

Manages dealership finance and insurance operations for vehicle sales, including document processing, regulatory compliance, financial performance analysis, lender and insurer relationships, and staff training. Collaborates with sales teams to improve profitability and customer satisfaction while maintaining ethical standards. Resolves finance-related issues, ensures transaction accuracy, and stays current on industry regulations and products.