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Drive pre-sale technical engagements by delivering tailored demos, leading discovery, designing solution architectures, producing SOWs/scoping docs, supporting POCs and integrations, and enabling handoffs to implementation while building AI-driven tooling to improve sales efficiency.

Design, build, and operate scalable distributed backend services (Node.js/TypeScript, Python/FastAPI) using event-driven patterns. Ship end-to-end features including frontend when needed, integrate LLMs reliably, improve CI/CD and developer tooling, lead architecture and mentor engineers, and ensure system reliability, observability, and scalability on Kubernetes/AWS.

The Customer Success Manager will manage key accounts, drive retention, lead business reviews, and ensure a top-notch onboarding experience for enterprise clients, aiming for growth and satisfaction.

Serve as the CEO's operational right hand, managing executive calendar, travel, communications, contracts, and cross-functional project execution. Maintain dashboards, SOPs, and documentation, coordinate leadership communication and recruiting, remove blockers, recommend process improvements, and represent the company at meetings and events to increase operational efficiency and CEO focus on strategy and customers.

Serve as primary customer contact to resolve inquiries via calls and email, troubleshoot issues, document interactions in the CRM, collaborate with internal teams, and provide feedback to improve products and workflows. Maintain strong product knowledge and de-escalation skills.

Lead and coordinate Colorado state government projects: create and monitor project plans, liaise between CIVHC analytics teams and the State, manage resources and schedules, ensure timely, accurate deliverables, improve project processes, maintain Salesforce project records, and support data and reporting enhancements with analysts and external partners.

Own EMEA strategic growth and P&L for LogicGate, scaling enterprise ARR through net-new sales and expansion. Build regional GTM, channel alliances, and a high-performing team; oversee customer success, influence product roadmap for EMEA compliance needs, and integrate AI-driven capabilities into go-to-market.

Sell FEITIAN authentication and access-control solutions to enterprises by developing pipeline, closing new business, expanding accounts, managing CRM and forecasts, leading demos/POCs/RFPs, coordinating cross-functional teams, and building partner relationships across identity, MFA, FIDO2, PKI, smartcard, SSO, and Zero Trust initiatives.

Lead and scale Eleos's operations by overseeing an external ops firm, managing finance/grants/compliance, maintaining policies and systems, supporting hiring and the board, and expanding in-house operations and facilities.

Own end-to-end finance: modeling, close, cash, compliance, SOC 2, and systems. Drive budgeting, forecasting, investor reporting, fundraising support, controls, AR/AP, tax/audit, vendor diligence, and scale finance processes and tooling to enable business decisions.