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Top Hybrid Customer Success Jobs in Austin, TX
As an Investor Support Specialist at MicroVentures, you will provide exceptional client service to accredited investors through various communication channels. Your role involves educating clients about private equity investments, solving their problems, and building strong relationships within a collaborative team environment while adapting to market changes.
As Principal Customer Onboarding Manager, you will lead the onboarding process for SafetyCulture’s strategic enterprise clients, ensuring successful implementations and product adoption. The role focuses on building relationships with C-Suite stakeholders, managing global rollouts, and aligning projects with customer objectives to maximize value and drive business growth.
The Customer Experience Representative manages client interactions, providing timely support for technical issues, addressing customer inquiries over email and phone, and fostering strong relationships. They work with the tech team to resolve bugs and ensure an exceptional client experience while applying their knowledge of email marketing and CRM systems.
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As a Senior Client Success Manager, you will manage 5-10 Enterprise client accounts, strengthen relationships, ensure renewals, oversee support staff, and conduct business reviews while identifying future business opportunities and generating referrals.
As a Technical Support L1 at WP Engine, you will assist customers with their WordPress-related inquiries, help manage and optimize their website and application usage, and ensure they benefit from WP Engine's premium solutions and tools. Your role is crucial in empowering clients to leverage the capabilities of WP Engine's technology.
The HRIS Specialist will lead and maintain HR systems, including Workday and Lever. Key responsibilities include supporting HR projects, managing system upgrades, conducting UAT testing, ensuring data integrity, and developing reports. The role also involves engaging stakeholders to improve processes and ensuring global compliance in HR systems.
As a Senior Customer Success Manager at WalkMe, you will advise up to 10 Fortune 1000 clients on maximizing value from WalkMe's Digital Adoption Platform while managing a portfolio generating up to $6M in annual revenue. Responsibilities include enhancing customer adoption, conducting business reviews, and collaborating with internal teams to ensure customer retention and growth.
The Exception Specialist is responsible for ensuring accurate trip data input related to transportation services, advising management on customer service issues, investigating benefit utilization issues, managing the denial and appeal process, and providing outreach regarding transportation and other subjects. This role involves working both independently and collaboratively to improve department efficiency and service quality.
As an Enterprise Customer Success Manager, you will manage 25-35 enterprise customers, focusing on driving revenue retention and increasing product adoption. Responsibilities include crafting success plans, establishing key relationships, and analyzing data to enhance customer engagement and satisfaction.
The Senior Director, Client Experience will oversee Client Operations and Project Management, driving process improvement initiatives. They will manage team performance, improve client satisfaction, analyze processes, and implement Lean strategies. Responsibilities also include communication with executive teams and leading operational health of programs to ensure efficiency and quality improvements.
Top hybrid Companies in Austin, TX Hiring Customer Success Roles
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