Technical Support L1

Posted 5 Days Ago
Be an Early Applicant
Austin, TX
Hybrid
43K-43K Annually
Entry level
Cloud • eCommerce • Software
99% of employees believe you’re made to feel welcome at WP Engine. Be you. Be here.
The Role
As a Technical Support L1 at WP Engine, you will assist customers with their WordPress-related inquiries, help manage and optimize their website and application usage, and ensure they benefit from WP Engine's premium solutions and tools. Your role is crucial in empowering clients to leverage the capabilities of WP Engine's technology.
Summary Generated by Built In

We engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide.

WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more. WP Engine’s innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily. Learn more at wpengine.com.

 

At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law. ​

Starting Salary

$43,000.00

WP Engine is strongly committed to equitable pay practices, therefore the starting salary for this role is $43,000 for qualified candidates with career and pay advancement opportunities within the first year of employment. This role is also eligible for overtime pay and shift premiums based on work schedule. Your talent acquisition partner can share more about the total rewards package at WP Engine including any additional total rewards components such as equity and benefits during the hiring process.

Top Skills

Wordpress
The Company
HQ: Austin, TX
1,100 Employees
Hybrid Workplace
Year Founded: 2010

What We Do

We're a rapidly growing technology company that is committed to having an awesome culture, innovation, open source, exceptional customer service, and the massively growing WordPress community!

Why Work With Us

If you’re looking for a fun and fast-paced environment where you can make an impact, WP Engine is the perfect spot for you. We are looking for new team members to come help us shape the way people use and think of WordPress. As a member of our team you will have the opportunity to explore and help us all drive the business forward.

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