Top Hybrid Customer Success & Experience Jobs in Atlanta, GA

The Technical Account Manager will provide technical advisory to customers, focusing largely on solution architecture and maintaining technical coherence between the client and NX1. Responsibilities include engaging in architecture review boards, translating escalations, and ensuring alignment across teams.

The Regional Financial Aid Advisor assists students with financial aid programs, ensures compliance, and provides customer service regarding financial aid inquiries and processes.

Serve as primary advocate for Managed Service Partners and Resellers to drive adoption, retention, and channel growth. Lead onboarding, enablement, executive relationship management, renewals, joint business plans, issue resolution, and partner feedback to inform product and program roadmaps. Use analytics and CRM to monitor partner health and identify expansion opportunities.

The Customer Success Manager will oversee onboarding, relationship management, issue resolution, and process building for SMB dental practices, driving satisfaction and retention.

Manage and service commercial insurance accounts by developing insurance programs, preparing proposals, coordinating renewals and audits, supporting producers, maintaining carrier relationships, mentoring service staff, and pursuing referrals to grow the book of business.

Lead execution of Aprio's client experience strategy: manage VoC programs, analyze feedback, drive journey mapping, coordinate escalations and service recovery, partner with Go-to-Market teams, build playbooks, automate workflows, and report CX metrics to improve client satisfaction and retention.

The Content Management Associate handles internal queries, updates the knowledgebase, communicates with agencies, and collaborates on research and training efforts.

Support Hi-Vis® scaffold management software by diagnosing issues, leading onboarding sessions, and developing customer success strategies. Collaborate cross-functionally to enhance product value.

Lead end-to-end migrations from legacy platforms to CoCounsel Tax, driving discovery, readiness planning, enablement, adoption tracking, and cross-functional coordination. Create migration artifacts, run customer and internal working sessions, support onboarding and training, synthesize field feedback for product improvements, and help produce customer success stories.

Manage and consult on customer implementations: translate stakeholder requirements into project scopes, configure and test the product, onboard and train users, map clinical workflows, and build dashboards, KPIs, and data-driven alerts to drive customer success.