Senior Account Supervisor, Crisis & Risk

Responsibilities

• Act as a trusted advisor to clients during fast-moving or sensitive situations, offering thoughtful, strategic counsel
• Lead the development of crisis preparedness and response materials, including crisis playbooks and training materials 
• Develop digital-first response frameworks that integrate social listening, community engagement strategy and platform-specific best practices
• Oversee and/or support community management programs 
• Support programs to prepare for, monitor, and combat dis- and misinformation online
• Develop website content and coordinate crisis web builds
• Counsel clients on use of audience segmentation and targeting via paid media crises and liaise with performance marketing team on strategy and execution of paid tactics   
• Demonstrate proficiency in media relations and understanding of current media environment, and how this intersects with the digital landscape
• Consistently produce high-quality internal and external communications materials, such as Q&A, holding statements, reactive and proactive social media content, and internal messages
• Participate in new business processes including research and proposal preparation
• Manage up and work closely with senior staff for project management and delivery
• Supervise junior staff by motivating, coaching, and providing feedback
• Commit to continuous learning and improvement of leadership skills; set and pursue stretch goals
• Actively contribute to Edelman’s evolving digital crisis offering by surfacing trends, co-developing new products or services and mentoring colleagues in emerging tools and practices
• Champion the responsible use of AI in client work, helping to pilot new tools, optimize workflows and train junior team members on best practices and guardrails

• Minimum of 5 years of relevant experience in Communications, Marketing and/or related fields
• Strong interest in and exposure to crisis and reputation risk management, with a desire to grow expertise in this space
• Proven track record of developing and executing digital communications strategies, particularly in crisis or reputational risk contexts
• Understand the digital ecosystem and how various issues can arise, evolve, and escalate and be able to translate into strategies and action as needed 
• Demonstrated ability to lead integrated crisis response projects across owned, earned, social, and paid channels, including liaising with experts in paid media, SEO/GEO (Generative Engine Optimization), creative, social content development and website development
• Familiarity with digital and social media listening and analytics tools i.e. Google Analytics, Brandwatch, Talkwalker, etc. and ability to turn insights into issues mitigation recommendations
• Comfort with ambiguity and ability to pivot quickly based on evolving events or new information
• Experience managing communications during sensitive, high-pressure issues — including legal matters, executive misconduct, cybersecurity breaches, or reputational attacks
• Strong organizational, scheduling, and time/project management skills; possess the ability to meet multiple deadlines simultaneously
• Must demonstrate excellent writing abilities
• Experience presenting to and counseling senior clients, including legal teams and C-suite executives
• Intellectually curious, looking to stay ahead of digital trends, platform updates and emerging risks
• Collaborative, thriving in team environments and elevating others’ work
• A bachelor’s degree or equivalent work experience

Preferred Qualifications:

• Experience navigating crises involving misinformation/disinformation, particularly on TikTok, YouTube, or emerging platforms
• Experience with high-sensitivity community management, including moderating negative sentiment social media environments
• Experience evaluating brand partners or creators for digital reputation risks, including social media behavior and past controversies
• Solid understanding of applications of artificial intelligence within a crisis and risk context
• Experience aligning digital crisis responses with public or government affairs strategy