Top Hybrid Customer Success & Experience Jobs in Atlanta, GA

The Partner Success Manager will focus on expanding Gusto's presence in the accounting market by managing strategic partnerships, leading onboarding, delivering training, and advising firms on leveraging GustoPro for growth.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

Develop, test, and deliver in-app Pendo content (guides, tooltips, announcements, surveys) to drive product adoption. Serve as Pendo SME, use analytics to optimize content, customize guides with JavaScript, train teams and partners, and collaborate cross-functionally to ensure accurate, on-brand in-product help and continuous improvement.

Provide high-touch concierge support to dealer customers and sales partners, handle escalations and dealer service issues, manage dealer agreements and receivables, communicate via phone/email/messaging, educate dealers on products and programs, collaborate cross-departmentally to resolve problems, and support business development and sales appointments.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, build segment-specific playbooks, orchestrate cross-functional execution, enable expansion, and develop the CSM leadership team.

As a Veterinary Assistant, support the healthcare team, assist with medical equipment, handle patient care, maintain communication, and ensure cleanliness in the practice.

As a Team Lead on the US Growth Account Management team, you will lead a team of Account Managers, drive revenue growth, and shape strategies for performance-based advertisers.

This role requires guiding customers in designing scalable systems using MongoDB, focusing on pre-sales efforts, technical alignment, and customer success. Candidates should have extensive experience in software and cloud architecture, along with strong communication skills.

The Strategic Communications & Change Lead will design and guide communications strategies for enterprise clients, focusing on change management and organizational transformation through effective storytelling and stakeholder engagement.

Provide VIP technical support to premium SaaS customers: diagnose and resolve complex application issues, manage escalations, identify trends, document environments and work with CSMs, TAMs, Product and Professional Services to improve service and retention.