Top Hybrid Customer Success & Experience Jobs in Atlanta, GA

Manage a portfolio of public-sector Procurement SaaS customers to ensure value realization and retention. Build executive relationships, create success plans, run regular check-ins, monitor health metrics, analyze usage for expansion opportunities, coordinate cross-functional support, manage projects and surveys, and support webinars and community engagement to drive adoption and minimize churn.

Manage a Mid-Market portfolio (~120 small business accounts, $40-100k ARR), drive renewals and retention, log activities in Salesforce, prepare business reviews, handle contracts/invoicing/quotes, identify upsell opportunities, lead trainings, resolve escalations, and collaborate with internal teams to improve customer adoption and satisfaction.

Serve as primary client contact for strategic accounts, drive satisfaction and commercial performance, translate business goals into plans, identify upsell opportunities, support renewals, coordinate cross-functional delivery, analyze client metrics, and represent client needs to influence product and service improvements. Willingness to travel for meetings and events.

Manage a book of enterprise/mid-market customers as primary post-sale contact to drive adoption, retention, renewals, and expansion. Lead onboarding, configure solutions to meet compliance/insurance requirements, conduct business reviews, forecast account health, and coordinate cross-functional resources to resolve issues and improve CS processes.

Handle inbound customer inquiries via phone, email, and web portals; process and update service requests; schedule services; follow up on tickets; resolve billing/payment issues; support reporting and project tasks; escalate problems and communicate status to customers and internal teams.

The Technical Account Manager will provide technical advisory to customers, focusing largely on solution architecture and maintaining technical coherence between the client and NX1. Responsibilities include engaging in architecture review boards, translating escalations, and ensuring alignment across teams.

The Regional Financial Aid Advisor assists students with financial aid programs, ensures compliance, and provides customer service regarding financial aid inquiries and processes.

Serve as primary advocate for Managed Service Partners and Resellers to drive adoption, retention, and channel growth. Lead onboarding, enablement, executive relationship management, renewals, joint business plans, issue resolution, and partner feedback to inform product and program roadmaps. Use analytics and CRM to monitor partner health and identify expansion opportunities.

The Customer Success Manager will oversee onboarding, relationship management, issue resolution, and process building for SMB dental practices, driving satisfaction and retention.

Manage and service commercial insurance accounts by developing insurance programs, preparing proposals, coordinating renewals and audits, supporting producers, maintaining carrier relationships, mentoring service staff, and pursuing referrals to grow the book of business.