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Supports internal platform operations through customer and user onboarding, Microsoft 365 and Entra ID administration, permissions management, lifecycle requests, configuration checks, platform audits, ticket resolution, access reviews, and detailed documentation. The role follows established procedures, maintains platform inventories and license records, escalates exceptions, and supports compliance certification requirements including CJIS and CMMC.

Serves as the first contact for inbound prospects, responding across phone, email, chat, text, and web inquiries. Qualifies leads, uncovers business needs, schedules discovery calls and demos for Account Executives, manages high-volume conversations, documents interactions in Salesforce, and explains BILL’s financial automation products. Success is measured by response speed, meeting quality, conversion rates, customer experience, and KPI achievement.

Build and manage group-sales pipelines for resort bookings, conduct sales calls and site visits, prepare proposals, negotiate contracts within revenue guidelines, and coordinate booking handoffs to catering and front office. Develop repeat business with meeting planners and corporate clients while applying forecasting, yield management, group-rate economics, pickup, and attrition analysis.

The Employee Relations Specialist conducts workplace investigations, advises leaders on performance management and corrective action, supports leave and accommodation processes, and coordinates high-risk matters with Legal and Compliance. The role maintains confidential case records, develops standardized ER intake and tracking processes, builds dashboards and KPI reports, analyzes trends, supports agency charges, and recommends interventions, training, and policy improvements.

Designs and develops scalable go-to-market learning experiences for Sales and Sales Engineering, including eLearning, instructor-led training, videos, interactive modules, webinars, and blended programs. Creates foundational product and market content, manages learning paths across LMS, CMS, and partner platforms, and translates technical concepts into engaging instruction. Partners with cross-functional subject matter experts and improves programs using learner feedback, consumption metrics, and business performance insights.

Supports outside sales representatives and assigned customers by managing orders, account setup, maintenance, pricing, issue resolution, and customer requests. Analyzes profitability and sales reports to identify account growth opportunities, recommends complementary products, tracks complaints, and coordinates with sales, operations, purchasing, and customer service. Provides backup sales coverage and maintains accurate, timely data entry in a fast-paced foodservice distribution environment.

Supports bibliographic metadata workflows by researching, entering, validating, correcting, and enhancing title records. Updates Oracle datasets with cataloging classifications, subject headings, genres, and other coding details. Contacts publishers for missing information, verifies records, supports Collection Development, tracks data issues, participates in cross-functional problem-solving, and assists with departmental projects and workflow activities.

Own the full post-sale customer relationship for MCP Manager, including onboarding, adoption, support, renewals, expansion, billing, and customer advocacy. Build success plans, health scores, playbooks, and scalable processes while partnering with sales, engineering, product, design, and marketing. Guide enterprise customers in governing AI agent connections, resolve issues, identify churn risks, forecast renewals, and translate customer feedback into product improvements.

Manages administrative operations for the Athletics and Kinesiology departments, including staffing coordination, NCAA paperwork, contracts, budget monitoring, event logistics, ticketing, facilities requests, deposits, reimbursements, and scheduling. The role serves as a primary contact for constituents and coordinates with HR, IT, Finance, Student Affairs, and University Advancement. Strong organization, communication, confidentiality, Microsoft Word and Excel proficiency, and alignment with the university’s Christian mission are required.

Provides day-to-day IT support across tourism venues, including troubleshooting computers, reservation and point-of-sale systems, networks, printers, phones, payment equipment, user access, and customer Wi-Fi. Assists with IT tickets, equipment setup and breakdown, seasonal technology changes, and support for hotels, campgrounds, shops, and entertainment venues. The role also requires customer service, safety compliance, communication, and occasional lifting up to 50 pounds.