Top Operations & Support Jobs in Houston, TX

Serve as the CEO’s operational right hand, managing calendars and inboxes, preparing dashboards and financial summaries, maintaining SOPs, improving processes, coordinating teams, and resolving cross-functional issues. The role has decision-making authority over tools, timelines, request triage, and calendar conflicts while escalating major financial, commercial, and strategic commitments.

Manages the law firm's administrative and operational functions, including legal technology accounts, vendor coordination, registered agent records, insurance coverage and renewals, licenses, recruiting support, employee onboarding and offboarding, and operational documentation. Provides direct support to firm leadership, maintains confidential records, monitors deadlines, resolves administrative needs proactively, and coordinates across employees, vendors, brokers, and firm leadership.

Leads revenue operations across Sales, Customer Success, and Marketing by managing GTM forecasting, operating cadence, reporting, strategic analysis, and cross-functional programs. Partners with executives on revenue planning, pricing, packaging, TAM analysis, segmentation, quotas, and monetization opportunities. The role requires strong SaaS metrics expertise, executive communication, analytical judgment, and practical use of AI for forecasts and business analysis.

Supports agents and farmers with precision technology by troubleshooting systems, promoting software adoption, providing training, ensuring regulatory compliance, assisting with planting and harvest data processing, and supporting system testing and updates. The role requires extensive travel across Illinois, Indiana, and Kentucky, customer engagement, technical issue resolution, and collaboration with product owners.

Establishes and runs a continuous improvement operating rhythm for AI transformation engagements. The role uses adoption and operational signals to redesign workflows, refine prompts and agents, embed standard work, facilitate improvement events, retire low-value solutions, and direct investment toward high-ROI capabilities. It also transfers continuous improvement practices, tooling, and cadences to customer teams so gains remain durable after the engagement ends.

Own the client support queue for API and business banking clients, investigate payment exceptions across wires, ACH, SWIFT, and stablecoin rails, coordinate with bank partners, monitor transactions and alerts, and communicate onboarding and account updates. The role also involves writing bug reports, creating runbooks and help center content, identifying recurring issues, and driving root-cause fixes with engineering, operations, and compliance teams.

Provides hands-on IT and HRIS support for hardware, software, applications, servers, printers, and network systems. Responsibilities include troubleshooting technical issues, performing updates and backups, researching bugs and hosting options, supporting system conversions and recovery procedures, tracking service desk interactions, analyzing data integrity and system effectiveness, and assisting with application and infrastructure development. The intern also provides basic user support while meeting service desk performance standards.

Manage uninsured and contractual recovery claims from review through resolution. Investigate documents and liability, contact responsible parties, negotiate settlements and payment plans, monitor payments, maintain accurate records, and refer complex files to management, collection, or legal partners. Collaborate with claims and rental operations teams while meeting recovery, service, quality, and productivity goals.

Leads Strala’s subrogation and recovery function, overseeing strategy, financial performance, investigations, negotiations, arbitration, litigation, collections, quality controls, and operational execution. Builds and develops teams, manages vendors and outside counsel, communicates with clients and carriers, and partners with Claims, Legal, Finance, Account Management, and Engineering. The role focuses on increasing recoveries, reducing cycle times and leakage, improving workflows and reporting, and implementing automation and analytics.

Administer and secure Melita’s heavily customized Salesforce org, including users, permissions, data quality, sandboxes, deployments, releases, Flows, validation rules, reports, and dashboards. Translate business needs into scalable platform solutions, troubleshoot issues, partner with developers on Apex and integrations, support AI tools such as Agentforce and Einstein, and provide training and enablement across the organization.

Provides administrative support to commercial insurance clients by reviewing contracts, issuing certificates of insurance, auto ID cards, and workers’ compensation notices. Uses database systems to maintain renewal information, fulfills time-sensitive service commitments, protects confidential information, and follows applicable insurance regulations, company policies, and licensing requirements.