Top Operations & Support Jobs in Houston, TX

Leads the Foundation’s strategy, operations, programs, ventures, fundraising, partnerships, team development, governance, and impact measurement. The Executive Director translates the Founder’s vision into measurable outcomes, oversees multiple entities, builds scalable systems, represents the organization publicly, and advances innovative economic equality, ownership, and wealth-building initiatives.

Provides remote administrative support by managing communications, calendars, meetings, research, reports, spreadsheets, documents, data entry, social media, customer inquiries, travel arrangements, invoicing, and payment tracking. The role requires strong organization, communication, multitasking, and technology skills, with flexible full-time, part-time, or freelance scheduling.

Supervise workers’ compensation claims staff and oversee complex and litigated claims across multiple jurisdictions. Responsibilities include adjudicating claims, investigating and negotiating settlements, reviewing reserves and legal or medical management, addressing client and carrier inquiries, ensuring regulatory compliance, coaching employees, managing staffing and performance, coordinating training, and monitoring claim quality. The role also supports coverage issue resolution, large-loss reporting, performance analysis, and standardized claims-handling processes.

Engages with customers through online chat, answers questions, provides accurate information and solutions, resolves issues efficiently, documents interactions, and contributes to customer service improvements. The role requires strong written communication, multitasking, time management, basic computer proficiency, and a customer-focused attitude.

Provides technical support for Microsoft customers, troubleshooting complex database, RDBMS, and SQL issues. Responsibilities include resolving and escalating incidents, maintaining support requests, improving self-service and automation, documenting solutions, mentoring colleagues, collaborating with engineering and product teams, and delivering strong customer service. The role requires customer-facing technical support experience, database expertise, communication skills, and the ability to solve complex issues under pressure.

Provides remote customer support to travelers before, during, and after trips. Responsibilities include answering travel inquiries, updating itineraries, handling cancellations and special requests, monitoring upcoming trips, proactively communicating with clients, and resolving issues while maintaining a positive customer experience.

Provide timely, professional customer support via live chat, resolve inquiries, recommend products using product knowledge, collaborate cross-functionally, and continuously improve service skills.

Manages infrastructure capacity requests through case management systems, including triage, validation, routing, escalation, queue management, and closure. Maintains case records, capacity logs, budget trackers, and operational documentation. Uses Excel to reconcile data and produce reports on volumes, backlogs, timeliness, escalations, and accuracy. Coordinates with stakeholders, identifies recurring issues, and recommends process improvements while following established procedures and escalation guidelines.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Support the Co-Founders by owning communication, customer support, project execution, social media coordination, scheduling, and operational systems. The role requires proactive decision-making, discretion, rapid response, strong written communication, and the ability to close tasks independently. The assistant will use Google Workspace, Jira, and AI tools to organize work, accelerate research and writing, coordinate outreach and suppliers, surface risks, and reduce founder involvement in day-to-day operations.