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Manage customer onboarding and implementation for Redgate software, helping customers achieve value quickly and drive solution adoption. Build relationships with business and technical stakeholders, manage onboarding plans and milestones in CRM systems, remove implementation blockers, coordinate with professional services and support teams, and lead customer meetings. The role requires strong communication, stakeholder influence, commercial awareness, analytical ability, empathy, adaptability, and a project-management mindset focused on time-to-value.

Manage customer onboarding and implementation for Redgate software, ensuring customers achieve value quickly and drive adoption. Own onboarding plans, milestones, and KPIs; build relationships with business and technical stakeholders; remove implementation blockers; coordinate with Professional Services and Premium Support; and lead customer meetings. The role requires customer success expertise, commercial awareness, analytical ability, stakeholder influence, and a project management mindset focused on time-to-value.

Own and deliver Redgate's AMER events program, managing tradeshows, hosted events, logistics, on-site teams, vendor relationships, and post-event reporting. Coordinate event marketing (Marketo), sales lead handovers (Salesforce), travel and asset logistics, and continuous improvement through retrospectives and performance evaluation.

Provide live virtual tax consultation and preparation via Intuit’s TurboTax platform. Review and sign returns, advise on federal and California tax issues, assist customers with software navigation, optimize deductions, and ensure accuracy. Participate in paid training and use company tools (video chat, CRM, research databases) to deliver secure, customer-focused service during peak tax season.

Leads B2B customer operations teams responsible for order management, case resolution, service metrics, escalations, staffing, coaching, quality, and process improvement. Manages SLA compliance, backlog health, customer satisfaction, capacity planning, reporting, and cross-functional issue resolution. Develops employees, strengthens customer feedback processes, and improves service efficiency across commercial and strategic accounts.

Provides phone and email support to internal and external customers, documents interactions and order activities, resolves inquiries and pre-booking holds, and collaborates with sales and order management teams. The role supports accurate order fulfillment, maintains service standards, develops product and systems knowledge, and manages multiple tasks with professionalism and attention to detail.

Sell event technology and AV software to SME clients via consultative sales. Prospect and qualify leads, deliver demos, maintain CRM records (PipeDrive, HubSpot), meet quotas, and build LinkedIn presence to generate business.

Manage and optimize Shopify Plus ecommerce platforms across multiple brands. Own the digital roadmap, backlog, prioritization, releases, integrations, documentation, UAT, QA, and performance initiatives. Coordinate vendors, agencies, internal stakeholders, and technical workstreams involving ERP, OMS, PIM, CRM, analytics, international commerce, B2B, personalization, and conversational AI. Translate technical requirements into business outcomes while managing budgets, timelines, tradeoffs, and platform stability.

Own and optimize the Shopify Plus ecommerce technology stack across multiple brands. Develop the digital roadmap, manage backlogs and releases, write PRDs, coordinate QA and UAT, oversee integrations and platform performance, and manage vendors, agencies, budgets, and timelines. Collaborate with engineering, IT, analytics, merchandising, CRM, and customer care teams. Lead data-layer, chatbot, international commerce, B2B, and warranty-services initiatives while managing multiple concurrent workstreams.

Own a SaaS customer portfolio from onboarding through renewal, driving adoption, measurable outcomes, retention, and account expansion. Lead implementations, configure the platform, monitor usage and account health, conduct business reviews, and serve as the primary customer contact. Partner with product and engineering to resolve issues, identify upsell opportunities, and support customer marketing initiatives. Use data and AI tools to improve scalable customer lifecycle processes.

Design enterprise, data-heavy product surfaces from research through high-fidelity specs. Lead features, run customer sessions, improve workflows and data visualizations, scale the design system, and collaborate with Product and Engineering. Leverage AI tools to accelerate research and prototyping.

Lead and build Plains Partnerships function: identify and negotiate strategic partnerships, align with Sales and Product to drive revenue and roadmap, manage partner relationships, and scale partnership processes for an early-stage B2B SaaS company.

As the founding Product Marketing Manager, you'll define product narratives, create compelling materials for sales, and collaborate across teams to enhance customer understanding and engagement.

Lead and modernize the full post-sales operation, including implementation, support, and customer success for more than 9,000 customers. Own retention, renewals, expansion alignment, forecasting, customer success metrics, and scalable operating models. Lead AI initiatives to improve onboarding and customer experience, oversee post-sale teams, collaborate cross-functionally, and foster continuous improvement in a high-growth B2B SaaS environment.