At BuildWithin, we are on a mission to create a new standard for workforce development. Our on-the-job training software is the market leader in managing registered apprenticeships — making it easier for the model to succeed and scale.
As a Customer Success Manager at BuildWithin, you'll be the most important partner our customers have. You'll drive adoption, deliver outcomes, and build the kind of relationships that turn clients into long-term advocates. This role is crucial for ensuring the satisfaction and loyalty of our clients — and for helping employers and governments actually realize the value of the platform they've invested in.
What You’ll Do
- Own a book of business.
You'll carry a portfolio of accounts with clear retention and expansion targets, owning the relationship from onboarding through renewal. - Drive upsells and expansion.
You'll identify and close upsell and cross-sell opportunities within your portfolio—this is core to the role, not a bonus. - Own onboarding and implementation.
You'll lead new customers from signed contract through full platform launch, building project plans and configuring the platform to fit their workflows. - Drive adoption and measurable outcomes.
You'll set success metrics with each customer, monitor usage and health data, and run business reviews that demonstrate value and reinforce renewal. - Manage the relationship day-to-day.
You'll be the primary point of contact for your accounts, partnering with product and engineering to resolve issues with urgency.
Who You Are
- 3+ years of experience in customer success or account management in a SaaS environment, with ownership of a book of business.
- Proven track record of meeting or exceeding both retention and expansion/upsell targets.
- You're commercially minded—you think about your accounts in terms of revenue, not just satisfaction scores.
- Ability to analyze usage data, identify trends, and turn insights into action.
- Strong project management instincts: you build plans, track milestones, and follow through.
- Proficient in CRM and customer success software tools.
- Passionate about education, workforce development, and technology.
- Startup experience; comfortable working and adapting in a fast-paced, flexible environment.
- Experience partnering with or contributing to customer marketing efforts, including case studies, references, campaigns, and expansion initiatives.
- Experience leveraging AI tools to build scalable processes, generate insights, and improve decision-making across the customer lifecycle.
About BuildWithin
BuildWithin is a venture-backed tech company and execution partner building the infrastructure for a modern, skills-based economy. Our platform handles the entire lifecycle — matching talent, onboarding, training, and advancement — at scale and with precision. Everyone here is expected to build, solve, and execute. If you're ready to help rebuild the workforce system from the ground up, welcome.
Skills Required
- 3+ years of experience in customer success or account management in a SaaS environment
- Experience owning a book of business
- Proven record of meeting or exceeding retention and expansion or upsell targets
- Commercial mindset with account revenue ownership
- Ability to analyze usage data, identify trends, and take action
- Strong project management skills, including building plans and tracking milestones
- Proficiency with CRM and customer success software tools
- Passion for education, workforce development, and technology
- Startup experience and adaptability in a fast-paced environment
- Experience contributing to customer marketing efforts, including case studies, references, campaigns, and expansion initiatives
- Experience leveraging AI tools to build scalable processes, generate insights, and improve decision-making
BuildWithin Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BuildWithin and has not been reviewed or approved by BuildWithin.
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Healthcare Strength — Multiple BuildWithin job postings explicitly list competitive medical, dental, vision, and life insurance. Consistent mentions across role pages and third-party reposts indicate these core plans are part of the standard offering.
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Leave & Time Off Breadth — Paid time off and paid parental leave are called out on several current listings. This points to coverage that extends beyond basic vacation into family leave.
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Equity Value & Accessibility — Some roles state that employees receive company equity or stock options. Equity availability alongside base pay aligns with the company’s early-stage startup posture.
BuildWithin Insights
What We Do
BuildWithin delivers a white label operating system for workforce and education. We help agencies replace fragmented processes with a unified, data driven infrastructure that moves individuals from application to employment with speed and accuracy. Our agentic systems add velocity and efficiency to workforce operations. Partners use BuildWithin to launch Registered Apprenticeships in minutes with digital standards, integrated compliance tools, and direct connectivity to the U.S. Department of Labor system of record. This reduces administrative burden and enables employers and workforce teams to focus on monitoring and expansion. BuildWithin powers workforce modernization projects across the country. In California, agencies use our platform to support aspiring teachers toward full certification. In Chattanooga, residents have accessed high quality roles in the energy sector through our matching infrastructure. In DC, Maryland, and Virginia, TalentCapital.Ai connects residents to job opportunities and skilling programs. We also operate the Maryland Service Year Option platform, which supports thousands of young people in on the job training, and we enable the SkillsNation platform in Washington, DC, expanding access to work and training opportunities for high school students, out of school youth, and recent graduates. BuildWithin provides the digital infrastructure needed to close the gap between skills and great jobs.
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