Top Tech Jobs & Startup Jobs in Hartford, CT

The Customer Success Architect guides customers through SaaS onboarding and implementation, coordinates milestones and project scope, connects product capabilities to customer workflows, resolves concerns, and advocates for customer success. The role builds relationships with users and executive sponsors, collaborates across Customer Success, Sales, Support, Product, and R&D, and shares customer insights to improve implementation practices. US-remote with 10% travel to customer sites and events.

Supports the maintenance, revision, approval, repository management, and online posting of organizational forms and correspondence. Coordinates print and direct-mail campaigns, production schedules, vendor instructions, estimates, inventory, fulfillment materials, and issue resolution. Partners with internal teams, vendors, and technology groups to ensure accuracy, compliance with procedures, budget alignment, and timely delivery of outgoing communications.

Design and build conversion-focused landing pages, campaign sites, and brand experiences from concept through production front-end code. Maintain corporate and marketing websites, implement technical SEO, collaborate with design, marketing, product, engineering, and DevOps teams, and perform design QA and cross-browser testing. Manage multiple initiatives, communicate decisions, and ensure accessible, high-performance web experiences.

Staff qualified contractors onto client projects by sourcing, screening, matching, onboarding, and tracking them through their first billed hour. The role manages high-volume contingent staffing, collaborates with delivery and operations teams, maintains ATS and staffing data, redeploys contractors, and reports on fill rates, time-to-staff, time-to-billing, and utilization.

Lead the product strategy and execution for LawnStarter’s consumer and Pro AI agent experiences. Own conversational AI, agent actions, customer-to-Pro messaging, human handoffs, workflow integrations, external AI agent access, evaluations, and guardrails. Ship reliable AI capabilities that resolve issues, complete bookings and service changes, improve productivity, and increase retention. This individual contributor role requires cross-functional leadership across engineering, applied science, design, data, support, and operations.

Supports HR services for U.S., international assignment, and Employer of Record employees across multiple countries. Responsibilities include onboarding, payroll and benefits enrollment, work authorization, policy guidance, performance reviews, international assignment payments, offboarding, employee records, labor-law compliance, and coordination with vendors and EOR partners. The role also supports medical clearances, assignment travel, household goods shipments, and employee customer service in a multicultural humanitarian environment.

Leads global accounting and controllership operations, managing a 20-plus-person team across multiple countries. Oversees financial reporting, close processes, consolidations, tax compliance, audits, internal controls, cash management, banking, and covenant reporting. Partners with the CFO on financial strategy, risk management, budgets, M&A, debt, and private equity sponsor reporting. Drives accounting policy development, systems implementation, automation, process improvement, and scalable global finance operations.

Own Lantern’s identity control plane, including lifecycle automation, access management, federation, privileged access, secrets, workload identities, and identity-as-code. Establish Zero Trust, RBAC/ABAC, phishing-resistant MFA, Conditional Access, and verification standards for regulated healthcare systems handling PHI. Partner with cloud, platform, service delivery, and governance teams while serving as the technical authority reporting to the CISO. This hands-on principal role requires automation, structural control improvements, and independently verifiable enforcement.

Manage community strategy operations across Customer Success and Sales by supporting escalations, retention, onboarding, adoption, and partner engagement. Maintain SOPs and playbooks, facilitate escalation reviews, track metrics in Salesforce, analyze network and engagement data, administer customer surveys, and coordinate with Marketing, RevOps, Analytics, Sales, and Implementation. The role also supports community-facing materials and events while building relationships with government agencies, nonprofits, healthcare organizations, and community partners.

Conduct compliance testing and monitoring across the bank and fintech partners, document findings, identify control weaknesses, assess regulatory changes, and collaborate with business, risk, legal, and partner teams to strengthen compliance processes.