Top IT Support & Helpdesk Jobs in Hampton Roads, VA

Provide Tier 2 application and user support for Third-Party Originations (TPO) channels, troubleshoot system/workflow issues, coordinate fixes with IT and vendors, support implementations and releases, perform system administration, monitor application health, document processes, and train internal and external users to ensure efficient loan manufacturing and strong service levels.

Provide first-level support and day-to-day administration of ATC core storage, compute, and virtualization services. Troubleshoot issues, provision environments for labs/POCs/demos, monitor critical services, document solutions, respond via ServiceNow/email/IM, and assist engineers and stakeholders on multiple simultaneous projects.

Provide first-line support for the client portal and Salesforce-integrated systems: triage and resolve tickets, troubleshoot access/permissions/integrations, maintain case documentation, generate support metrics and reports, escalate issues, and improve support processes and knowledge base to enhance client experience.

Lead and mentor a mixed team of field deployment engineers and remote support specialists; perform hands-on deployments and ticket work during onboarding; own SOPs, documentation, and cross-functional communication; act as technical escalation, improve processes, and travel up to 25% to support launches and customers.

Lead and scale day-to-day IT support for a fully remote workforce. Supervise helpdesk staff, manage ticket queues and SLAs, act as Tier 2/3 escalation, administer Google Workspace and endpoints (Windows/macOS), support SaaS apps and MDM, improve workflows and documentation, and onboard/offboard employees.

Seasonal contract supporting teachers and district admins via chat and email. Triage and resolve technical issues (logins, browser, SSO/LTI, rostering), document cases in Intercom, provide educator-friendly guidance, surface recurring issues, and meet team response and resolution benchmarks.

The Senior Incident Manager leads incident response for AI infrastructure, coordinating teams to resolve critical incidents, conducting post-incident analysis, and improving operational resilience across systems.

The Capacity Manager is responsible for ensuring sufficient capacity and performance of IT infrastructure, monitoring trends, developing capacity plans, and supporting incident management in a 24x7 environment.

The Operations Support Engineer maintains software systems, resolves customer issues, and supports operations in genomic technologies, collaborating with cross-functional teams and ensuring regulatory compliance.

The IT Business Systems Analyst supports and manages business systems, resolves application issues, and collaborates with stakeholders to enhance efficiency.