The Capacity Manager - Mid supports the SEC ISS contract by ensuring enterprise infrastructure and critical applications have sufficient capacity, performance, and availability to meet mission demand. This role analyzes utilization trends across servers, storage, network, cloud, and virtualized platforms, then develops forward-looking capacity plans aligned to SEC priorities. The position produces dashboards and recurring reports that support SLA tracking, risk visibility, and leadership decision-making. This role partners with engineering and operations teams supporting a 24x7x365 operating environment to prevent capacity-related service impacts and to support upgrades and migrations. The Capacity Manager also contributes to 24-month roadmap planning and continuous service improvement.
PRIMARY RESPONSIBILITIES
Capacity Planning and Forecasting
- Monitor utilization and growth trends across compute, storage, network, and cloud services to identify short- and long-term capacity risks.
- Develop and maintain rolling capacity plans and 24-month forecasts for enterprise systems and infrastructure services.
- Define capacity thresholds, assumptions, and trigger points for scaling, technology refresh, and resource reallocation.
- Recommend proactive actions to prevent performance degradation, reduce service risk, and optimize resource use.
Performance Monitoring and Reporting
- Use capacity management and performance monitoring tools to track health, availability, and utilization across on-premises and cloud environments.
- Analyze operational telemetry and trend data to identify bottlenecks, recurring constraints, and opportunities for efficiency.
- Build and maintain dashboards and reports that communicate capacity posture, risk, and recommendations to technical and non-technical stakeholders.
- Support weekly/monthly reporting aligned to SEC ISS operational visibility and SLA measurement expectations.
Incident and Problem Management Support
- Support incident triage and problem management for capacity-related outages and performance events.
- Provide data-driven impact analysis during major incidents and coordinate mitigation actions with engineering and operations teams.
- Contribute to root cause analysis, corrective actions, and lessons learned to reduce repeat issues.
- Track capacity-related risks and remediation items through operational governance and reporting cycles.
Scalability, Upgrades, and Migration Readiness
- Partner with engineering teams to plan upgrades, migrations, and platform changes with sufficient capacity and performance headroom.
- Validate resource readiness for new services, workload shifts, and modernization activities.
- Provide capacity input to change planning, including expected impact, dependencies, and post-change validation.
- Maintain documentation for baselines, forecasts, assumptions, and capacity decisions.
REQUIRED QUALIFICATIONS
Citizenship/Work Authorization: Must meet contract requirements.
Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).
Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering).
Experience:
- Minimum 4 years of experience in capacity planning and performance management within enterprise IT environments.
- Strong understanding of IT infrastructure components, including servers, storage, and network systems.
- Familiarity with capacity management tools and methodologies, as well as ITIL best practices.
- Strong analytical and problem-solving skills, with demonstrated ability to communicate technical concepts, risks, and recommendations to non-technical stakeholders and leadership.
- Proficiency in capacity modeling tools and performance monitoring solutions.
- Knowledge of cloud and virtualization technologies.
Technical Skills:
- Capacity planning methodologies and enterprise capacity management practices
- Capacity modeling tools and performance monitoring solutions
- Trend analysis, forecasting, and resource utilization analytics
- ITIL-aligned incident and problem management practices
- Dashboard and metrics reporting for operational and leadership audiences
- Cloud and virtualization technologies
PREFERRED QUALIFICATIONS
- Experience supporting a federal enterprise IT contract with SLA/KLI-driven service performance management.
- Experience integrating dashboard/reporting outputs with enterprise platforms such as ServiceNow or Microsoft Intune.
- Hands-on experience with observability tooling in hybrid environments (e.g., Datadog, cloud-native monitoring stacks).
- Experience developing automated reporting and executive-level performance summaries.
- ITIL 4 Foundation and demonstrated application of ITSM best practices in large-scale operations.
- ITIL 4 Foundation
- AWS Certified Solutions Architect - Associate
- Microsoft Certified: Azure Administrator Associate
WORK ENVIRONMENT / OTHER
Operational Support: Supports a 24x7x365 operating environment; participates in a defined on-call rotation and may require surge support based on operational needs.
Location: Telework
Travel: As required per contract direction.
EDUCATION & EXPERIENCE
BS and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:May 21, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Minimum 4 years of experience in capacity planning and performance management
- Bachelor's degree in a relevant field
- Strong understanding of IT infrastructure components
- Familiarity with capacity management tools and methodologies
- Proficiency in capacity modeling tools and performance monitoring solutions
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
