Top IT Support & Helpdesk Jobs in Hampton Roads, VA

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Manage a team in technical configuration for healthcare PaaS clients, translating requirements, testing functionalities, and troubleshooting issues.

Provide Tier 3 Windows systems administration for DCGS mission systems: manage Microsoft Configuration Manager, patching, DHCP, monitoring, troubleshooting, and maintenance to ensure high availability. Perform root-cause analysis, documentation, and rapid response to mission‑impacting events; may require 24/7 availability and up to 10% local travel.

Provide onsite user and device migration support during week-long site cutovers: validate agents and AD/tenant joins, troubleshoot login and access issues, assist end users with M365 services, document and escalate problems, and report daily progress to the migration lead.

The Help Desk Technician provides technical support to users, troubleshooting hardware and software issues, prioritizing requests, and maintaining documentation.

The Desk Side Analyst delivers IT services, manages hardware repairs, maintains inventories, troubleshoots software, and assists in technology projects, while ensuring timely and cost-effective service delivery.

The IT Technical Services Manager oversees daily ITSM operations, enhances processes, manages incident tracking, and leads team activities, ensuring service excellence and continuous improvements.

The LVC System Support SME coordinates training events, ensures interoperability, and provides expertise in synthetic training with C4I systems.

As a Systems Administrator, you will support clients by troubleshooting technical issues, manage Microsoft technologies and virtual environments, and configure network devices.

Provide front-line library circulation and technical services support including ILS operations, copy cataloging, authority control, interlibrary loan, electronic resources maintenance, patron assistance, reshelving, and project-based deaccessioning and technical services work in an on-site federal library.