Top IT Support & Helpdesk Jobs in Hampton Roads, VA

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Manage and support CAD/RMS/public safety systems onsite: provide technical customer support, implement operational efficiencies, troubleshoot hardware/network/application issues, lead process improvements, perform root-cause analysis, and maintain strong customer relationships to ensure mission-critical system availability.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Trail of Bits seeks an IT Operations Engineer to manage IT infrastructure, enhance security compliance, and improve the technology experience for a remote cybersecurity team. Responsibilities include endpoint management, identity & access management, cloud infrastructure oversight, automation of tasks, and maintaining comprehensive documentation.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide Tier 2 remote technical support and network assessments for hardware and software solutions. Triage escalations from Tier 1, engage customers and internal teams, maintain documentation, monitor network performance, and assist Senior Engineers with custom requirements and deployment best practices.

The Client Systems Specialist provides Tier-1 IT support to the Executive Staff and assists with troubleshooting IT systems, tracks trouble tickets, and maintains IT databases for over 500 customers.

The role involves training users on the Palantir platform, developing relationships with clients, troubleshooting technical issues, and collaborating with engineering teams.

I.T. Excel seeks candidates with a technical/business background for software development and IT roles, focusing on QA and BA training for diverse visa holders.