Top IT Support & Helpdesk Jobs in Hampton Roads, VA

Manage and support CAD/RMS/public safety systems onsite: provide technical customer support, implement operational efficiencies, troubleshoot hardware/network/application issues, lead process improvements, perform root-cause analysis, and maintain strong customer relationships to ensure mission-critical system availability.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

The role involves training users on the Palantir platform, developing relationships with clients, troubleshooting technical issues, and collaborating with engineering teams.

The Desk Side Analyst manages, repairs, and upgrades IT hardware, troubleshoots software, maintains inventories, and provides timely IT support.

The IT Procurement Analyst manages IT procurement processes, analyzes spend data, collaborates with vendors, and ensures compliance with contracts to improve efficiency.

Provide 24/7 help desk and second-tier systems administration support for end users, troubleshoot hardware/software and network issues, collaborate with engineering and cloud teams to restore services, document resolutions in a knowledge repository, and define incident, problem, and knowledge management processes.

Provide customer-facing technical support for hardware, software, and monitoring systems; troubleshoot, diagnose, resolve, and document issues; mentor and delegate to junior staff; be available on call and support project teams.