Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.
Due to continued growth, we are currently seeking to add a Systems Administrator to our team! In this role, you will provide crucial support to our clients, serving as both field and escalation support, while performing the following responsibilities:
Responsibilities
- Provide support and troubleshooting to resolve technical issues for end users
- Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
- Support of virtual environments including VMware, and Hyper-V
- Support backup and disaster recovery solutions
- Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
- Effectively communicate with customers on ticket progress, impending changes, or agreed outages, etc.
- Document internal processes and procedures related to duties and responsibilities
- Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise
- Other duties as assigned
Requirements
- 5 or more years of experience (preferred)
- Certifications such as MCSA, VCP, CCNA are a plus.
- Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus.
- Strong communication skills are essential for success in this role.
- Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
- Enthusiastic about taking on challenges in a growing company with a diverse client base.
- Self-driven and capable of working independently with minimal supervision.
- Excellent organizational skills and strong attention to detail.
Benefits
Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!
Our Commitment to Inclusion:
Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.
The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.
Skills Required
- 5 or more years of experience
- Certifications such as MCSA, VCP, CCNA
- Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365
- Strong communication skills
- Ability to manage multiple tasks and collaborate effectively
- Self-driven with minimal supervision
- Excellent organizational skills
Charles IT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Charles IT and has not been reviewed or approved by Charles IT.
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Retirement Support — An automatic 3% 401(k) contribution is offered alongside standard retirement coverage. This consistent employer contribution stands out for a company of this size.
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Equity Value & Accessibility — An employee stock ownership plan is available to provide ownership opportunities. This adds long-term value potential alongside traditional benefits.
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Career-Linked Recognition & Rewards — Training and certification incentives are tied to raises, title changes, and bonuses. Dedicated paid training time and covered exam costs reinforce a clear link between skill growth and rewards.
Charles IT Insights
What We Do
Charles IT is the Connecticut Compliance Expert, your friendly IT team focused on helping companies in highly regulated industries make their high-stakes technology work for them. Here, IT is Personal: We know that disaster recovery, cloud services, and complex compliance from HIPAA to CMCC and DFARS are only half the work. The other half is about helping people – building real relationships that deliver real results and create raving fans. Call us day or night, snow storm or hurricane: a human will answer the phone (we promise), and we will show up, on point, with a smile and a solution.
