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The Customer Success Manager will drive retention and renewals, maximize product adoption, build customer relationships, analyze data for performance, and collaborate across teams to enhance customer experience.

Review and code large volumes of English and German user-generated content (text, images, video) against client guidelines. Complete paid training, meet performance metrics, participate in coaching, perform QA on teammates' work, and maintain a semi-flexible 16–29 hour weekly schedule including weekend hours. Work remotely from an approved US state.

Serve as the front-desk point of contact: answer multi-line phones, greet visitors, maintain the lobby, deliver incoming mail to Finance, provide administrative support to Finance and other departments, maintain records, coordinate communications, and perform assigned duties to support the Food Bank mission.

Own and grow Milestone's channel sales in Nevada by expanding distribution and integrator partnerships, cultivating technical and A&E relationships, executing territory business plans, forecasting pipeline, representing the brand at events, and collaborating with account managers, sales engineers, distribution and marketing to drive revenue and partner growth.

Lead activation and conversion by designing funnels and lifecycle flows across email, SMS, push, and in-app. Own website funnel and landing page conversion, run A/B experiments, operate marketing stack (Attentive, VWO, analytics), collaborate with engineering and acquisition partners, and build offer/pricing strategies to drive revenue growth.

Lead stakeholder process and engagement for PJM by managing committee structure, issues tracking, meeting logistics, training facilitators, and stakeholder outreach. Provide guidance to facilitation teams, support voting and issues resolution, and drive process improvements while leading a team and coordinating with senior leadership and subject-matter experts.

Perform month-end accounting for 10+ branches including P&L preparation and review, bank and balance sheet reconciliations, HUD compliance, budgets, audits, regulatory reporting, oversee accounts payable, and support Controller on projects and process improvements.

Lead integrated communications strategies and manage a team across hospitality accounts. Drive client satisfaction, media relations, influencer and event strategies, crisis support, reporting and measurement, and mentor junior staff while overseeing campaign ideation, execution, and performance reporting.

Manage medical malpractice claim files including investigation, litigation support, counsel supervision, case evaluations, billing review, database updates, and training/mentoring Claims Specialist I staff.

Manage full-cycle recruiting for manufacturing and operations across multiple locations: source candidates, screen, schedule interviews, maintain ATS records and pipelines, support onboarding, hiring events, and process improvements.