Manager, Stakeholder Process & Engagement

Flexible Work Arrangement: Hybrid - Audubon, PA

The Manager, Stakeholder Process & Engagement (SPE) will report through the Member Services sub-division under the guidance and direction of the Exec. Director, Member Services. The Manager, SPE will partner with the Sr. Manager, of Stakeholder Affairs, other leadership in GMS as needed and Manager, Corporate Events to partner on stakeholder-related activities including but not limited to committee coordination, meeting support and logistics, voting support and issues tracking for all of the stakeholder groups within PJM. 

The Manager, SPE will support all areas of stakeholder process and engagement, including implementing rules and procedures relating to the stakeholder process in Manual 34 and the Operating Agreement, identifying and providing training to PJM facilitators, chairs and secretaries, providing consultative services to PJM facilitation teams to ensure efficient, effective stakeholder meetings, managing the stakeholder process related tools, and providing necessary leadership and support for stakeholder outreach.  This includes leading the team in partnering with the Sr. Manager, Stakeholder Affairs and PJM subject matter experts, PJM advocates, PJM chairs, facilitators and secretaries, and responsiveness to stakeholders in the process.

Essential Functions:

• Ensuring current and prospective PJM stakeholders understand and are guided through the committee process.
• Coordinating all PJM committee structure management, including Issues Tracking.
• Supporting response to inquiries from PJM participants, regulators, and stakeholders as to the stakeholder process
• Supporting open lines of communication up through the PJM management team.
• Proactively addressing committee needs with timely, result-oriented, and cost-effective solutions.
• Providing leadership to team members in the completion of activities and assignments that supports PJM and Stakeholder Affairs leadership in present and future needs related to the stakeholder process.
• Capitalizing on strong communication to build and strengthen Member and stakeholder relationships.
• Demonstrating independence, autonomy and a non-biased approach for the completion of stakeholder process work.
• Providing leadership for the operation of and the tools supporting the stakeholder process.
• Supporting the Sr. Manager, Stakeholder Affairs in seeking opportunities to evolve the stakeholder process to support the level and complexity of issues being addressed by stakeholders.
• Demonstrating persuasion and negotiation skills.
• Demonstrating ability to present complex issues to senior management and stakeholders in support of a collaborative decision-making process.
• Demonstrating integrity in decision-making.
• Demonstrating ability to work independently and to train, guide, or assist others to address complex business issues, and in pursuit of corporate goals.
• As it relates to the stakeholder process, ensuring PJM is sensitive to ethical concerns and diversity, equity and inclusion through compliance with PJM’s Core Values.

Characteristics & Qualifications:
Required

• Bachelor of Science Degree or equivalent experience
• At least 5 years of experience, with 2+ years of experience working in the stakeholder process
• 2+ years of leadership experience in a managerial/supervisory role.
• Understanding of PJM’s core business functions in operations, markets, and planning functions. 

Preferred:

• Masters Business Administration (MBA)
• 3-7 years of leadership experience in a managerial/supervisory role.
• Ability and desire to build relationships and interact with a wide range of stakeholders and staff in support of the stakeholder process.