Top IT Support & Helpdesk Jobs in Detroit, MI

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Maintain and monitor enterprise LAN/WAN infrastructure, install and configure routers, switches, firewalls, SD‑WAN and Wi‑Fi devices, support network escalations, manage DNS and server administration, document configurations, and travel to offices for installations and support.

Provide front-line second-line technical support to internal customers via phone/chat/email. Troubleshoot hardware, software, connectivity and perform basic installations, data entry, use knowledge management tools, escalate outages, carry on-call rotation, and follow procedures to meet service-level targets in a hybrid contact-center environment.

Provide timely technical support via phone and email, manage cases in Zendesk, troubleshoot Linux, Windows, and mobile environments, configure client equipment, perform root cause analysis, document and escalate persistent issues, assist colleagues, and contribute to continuous improvement. Position includes weekend shifts.

Provide first-level technical support for Caesar Vision POS, peripherals, and delivery platforms. Triage, troubleshoot, resolve or escalate incidents via phone, email, and approved channels; document activity in ServiceNow; follow up with customers; report trends; and support rotating schedules including evenings, weekends, holidays, and 24x7 international coverage.

Lead Salesforce Administrator responsible for managing and evolving BELFOR's Salesforce instance: user access, dashboards, reports, page layouts, flows, security, deployments, testing, documentation, and training Tier 1 support. Provide hands-on end-user support and maintain governance for configuration and release processes. Role is fully on-site.

Provide technical support and operational expertise for Seeburger EDI solutions (BIS, BISMT, VL-Trader). Troubleshoot, maintain, and assist with implementation/maintenance of EDI integrations to ensure reliable data exchange and system performance.

Hands-on IT Systems Engineer responsible for administering Microsoft 365 (Exchange Online, Teams, Intune) and selected Azure services (Entra ID/Azure AD). Provide helpdesk and production support, troubleshoot escalations, improve cloud and end-user environments, and collaborate with IT management on security-minded, stable solutions for office and manufacturing floor environments.

Provide on-site Windows environment technical support, manage ticket lifecycle, troubleshoot networks and systems, support OT network connectivity, participate in local and regional projects, meet SLAs/KPIs, and perform occasional travel and light equipment handling (up to 40 lbs).

Perform testing and validation of beta software, execute test plans, document bugs, and conduct exploratory testing. Provide phone-based technical support and troubleshooting for dealership clients using Service Lane eAdvisor via remote desktop tools. Diagnose basic hardware and software issues, participate in the software development lifecycle, and work onsite Monday–Friday.