Top IT Support & Helpdesk Jobs in Detroit, MI

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Lead recovery efforts during high-priority technology incidents, coordinate cross-functional technical teams, communicate with stakeholders and executives, analyze incident trends, conduct technical investigations, and drive root-cause analysis and service improvements. The role requires ServiceNow proficiency, monitoring-tool experience, broad enterprise technology knowledge, and availability for on-call, nights, and weekends.

Provides desktop and helpdesk support by troubleshooting hardware, software, operating systems, mobile devices, applications, and network issues. Documents incidents, service requests, troubleshooting steps, and resolutions; communicates technical information to users; installs software images; performs diagnostics and warranty coordination; supports testing and technology projects; contributes to knowledge documentation; and participates in on-call coverage and branch-office support.

Provides second-line support for hardware, software, and end-user technology issues. Troubleshoots unresolved queries, diagnoses problems, documents solutions, and meets service-level targets. Maintains Microsoft documents, databases, and departmental systems; supports data management, knowledge management, purchasing, budgeting, and expense records. Follows organizational policies, regulatory requirements, and established procedures while developing technical and process expertise through training and coaching.

Provides technical administration and support for Yardi Voyager and RentCafe, including system configuration, user support, troubleshooting, data integrity, reporting, integrations, testing, upgrades, documentation, and process improvements. The role supports Affordable Housing compliance data for HUD and LIHTC programs, uses SQL and Yardi ETL, collaborates with stakeholders on enhancements, and contributes to training and user adoption.

Supports, administers, configures, tests, monitors, and troubleshoots core banking and interfacing applications. Coordinates upgrades, patches, installations, vendor issues, incidents, and problem management. Analyzes business needs, designs system solutions for online and mobile banking, supports process re-engineering, documents interfaces, and participates as a system subject matter expert in projects. Provides technical support to product owners, bank personnel, and business partners while ensuring regulatory compliance.

Administers and supports SharePoint Online environments, including libraries, lists, forms, apps, pages, navigation, permissions, and site templates. Develops solutions with Power Apps, Power Automate, and Power BI. Gathers requirements, troubleshoots SharePoint issues, creates documentation and training materials, and reports findings and recommendations. Supports Knowledge Center Portal functionality and broader agency SharePoint administration, preferably within a federal or DoD environment.

Supports and manages business applications, troubleshooting complex issues, analyzing logs and configurations, coordinating with stakeholders and vendors, and assisting with implementations, upgrades, integrations, access, and security activities. The role also maintains documentation, improves support processes, supports project delivery, and transitions new applications into ongoing operations.