Top IT Support & Helpdesk Jobs in Detroit, MI

Provide hands-on network and systems support across a large convention center: maintain network infrastructure, troubleshoot connectivity, manage backups and disaster recovery, install and test cabling, support voice/data/wireless systems, coordinate vendors, and deliver technical support for events and daily operations.

Provide on-site IT help desk and desktop support for an Army program: troubleshoot tickets, maintain NIPR connectivity and network switches, image and manage GFE laptops and mobile devices, maintain SharePoint architecture and basic graphics, manage inventory and conference room/printing systems, and support onboarding/offboarding and workspace readiness.

Provide remote technical support for a telehealth platform: troubleshoot login, connectivity, and system errors; guide users through features; document issues and escalate complex problems to engineering; collaborate with product teams to improve user experience.

Provide hands-on IT support for North America users and global onboarding: manage device procurement, provisioning (Intune, Apple Business Manager), mailbox and identity administration (Microsoft 365/Exchange, HiBob), ticket resolution within SLAs, shipping/logistics, offboarding, and light infrastructure and automation support.

Provide hands-on IT support for North America users and global onboarding/offboarding: manage device procurement, enrollment (Intune/Apple Business Manager), Microsoft 365/Exchange account lifecycle, ticket resolution within SLAs, logistics, vendor/finance coordination, identity/HRIS sync troubleshooting, email security actions, and basic virtualization/infrastructure support.

Provide hands-on technical customer support for server, networking, and video systems. Troubleshoot deployments, networking, codecs, and streaming protocols; perform root-cause analysis, update tickets, escalate defects, and collaborate with engineering to resolve issues within SLAs.

Provide 100% onsite IT field services at a hospital: troubleshoot, configure, install, maintain and retire hardware/software; manage incidents and requests to SLAs; perform deployments, change control, inventory/ITAM, end-user training, and participate in projects. Travel and on-call support required.

Lead global IT strategy and operations for a multi-site fulfillment network: define organizational model, enterprise network and security architecture, IT service delivery and asset management, vendor governance, budget and reporting, and peak-season readiness. Transform IT from reactive support to proactive, engineering-forward infrastructure enabling high availability, cybersecurity, and scalable site rollouts.

Administer and maintain MECM infrastructure for a federal customer, including cloud/hybrid deployments. Perform software packaging and deployment, OSD imaging, patch management via WSUS, monitoring, troubleshooting, automation with PowerShell, Intune/co-management integration, compliance with federal security standards, documentation, and Tier II/III support.

Evaluate and analyze information systems, support system management and implementation, and gather and document system requirements to guide system development and deployment.

Serve as first-line IT support for hardware, software, networking, and enterprise applications. Triage and resolve support tickets, manage onboarding/offboarding, administer Okta and endpoint management (Intune, Jamf), maintain device health and access controls, collaborate with Security and Engineering, document processes, and improve support workflows to ensure a secure, compliant, and user-friendly hybrid work environment.