Top IT Support & Helpdesk Jobs in Detroit, MI

Provide Tier 2 support for Windows computers, peripherals, mobile devices, software, networks, and user accounts. Manage onboarding, offboarding, Active Directory access, software deployment, patching, remote support, ticket documentation, and IT asset records. Resolve on-site and urgent issues, identify recurring problems, and collaborate with infrastructure, network, and security teams. Support a large enterprise user base while following IT security and operational standards.

Provide face-to-face and deskside end-user IT support: hardware break/fix, OS and application troubleshooting, system reimages, installs, inventory/configuration management, executive support, device moves, procurement coordination, and basic mobile/printer support. Escalate complex issues and partner with other IT teams to resolve root causes.

Prepare and configure POS hardware for deployment by loading software and firmware, performing QA and inventory tracking, quarantining defective units, collaborating with shipping teams to meet timelines, and suggesting process improvements while following SOPs and SLAs.

Provide timely technical support via phone and email, manage cases in Zendesk, troubleshoot Linux, Windows, and mobile environments, configure client equipment, perform root cause analysis, document and escalate persistent issues, assist colleagues, and contribute to continuous improvement. Position includes weekend shifts.

Provide technical support and operational expertise for Seeburger EDI solutions (BIS, BISMT, VL-Trader). Troubleshoot, maintain, and assist with implementation/maintenance of EDI integrations to ensure reliable data exchange and system performance.

Hands-on IT Systems Engineer responsible for administering Microsoft 365 (Exchange Online, Teams, Intune) and selected Azure services (Entra ID/Azure AD). Provide helpdesk and production support, troubleshoot escalations, improve cloud and end-user environments, and collaborate with IT management on security-minded, stable solutions for office and manufacturing floor environments.

Technical owner of the NetSuite ERP platform: administer environments, configure custom records and workflows, develop SuiteScript and SuiteFlow, manage integrations (Celigo), perform data imports/validation, build reports and dashboards, support stakeholders, troubleshoot issues, and enforce security and change-management best practices.

Provide 24x7 operational support and maintenance for servers, network infrastructure, and applications in a data center environment. Administer Windows and UNIX systems, manage network/security components (routers, firewalls, DNS), support web/application/database servers (Apache, WebLogic, Oracle), script for automation, and participate in on-call rotations.

Maintain, update, and secure servers, databases, and installed server applications. Provide expert desktop support for Windows, macOS, and Linux to faculty and staff. Manage file shares, perform server backups, maintain IT asset inventory, configure and connect devices, monitor network and server performance, and respond to help desk issues.

Provide Tier 2/3 technical support by diagnosing hardware, software, operating system, and networking issues. Troubleshoot Windows, macOS, Linux, TCP/IP, VPN, and DNS problems; document resolutions in ticketing systems; communicate technical concepts clearly; identify support trends; and recommend workflow improvements to enhance AI training data quality.