Top IT Support & Helpdesk Jobs in Detroit, MI

Provide hands-on operational support for meeting rooms, live/recorded events, streaming, and collaboration platforms. Troubleshoot AV, conferencing, and streaming systems; operate video switchers; perform maintenance, quality checks, and repairs; maintain SOPs and documentation; coordinate escalations and support for high-visibility meetings and stakeholders in a 24x7 operations environment.

Provide remote technical support for Dealer.com customers: handle escalated requests, troubleshoot website/hardware/software/user access issues, train customers, document cases, follow up, and coordinate with internal teams to resolve complex problems.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide hands-on network and systems support across a large convention center: maintain network infrastructure, troubleshoot connectivity, manage backups and disaster recovery, install and test cabling, support voice/data/wireless systems, coordinate vendors, and deliver technical support for events and daily operations.

Provide front-line second-line hardware and software support in a contact center. Troubleshoot, diagnose, escalate outages, assist with installations and forms, document activities, carry rotating on-call, and follow procedures to meet service targets.

Provide on-site IT help desk and desktop support for an Army program: troubleshoot tickets, maintain NIPR connectivity and network switches, image and manage GFE laptops and mobile devices, maintain SharePoint architecture and basic graphics, manage inventory and conference room/printing systems, and support onboarding/offboarding and workspace readiness.