Top IT Support & Helpdesk Jobs in Detroit, MI

Supports enterprise applications, technical environments, and data integrations for Corporate Development, joint ventures, and alliances. Responsibilities include requirements gathering, systems analysis, incident troubleshooting, infrastructure and data-flow documentation, integration management, testing, deployment support, data-quality monitoring, and stakeholder communication. The role coordinates with internal IT teams, vendors, and external partners to improve application reliability, governance, security, and operational processes.

Leads the Michigan IT team while providing hands-on technical support, executive assistance, service delivery, project leadership, cybersecurity compliance, and vendor coordination. The role manages Windows, Microsoft 365, identity, networks, Azure, virtualization, endpoint systems, ITSM processes, engineering-site technology, escalations, documentation, and continuous improvement. It partners with senior leadership and engineering teams, oversees projects and risks, and maintains reliable, secure IT operations across Michigan locations.

Provides first-contact technology support for hardware, software, network, and media-related issues. Manages routine media operations, tape restoration requests, operational health checks, third-party onsite restores, and secure data transfers. The role also identifies process improvements, supports media-related projects, guides other teams, and maintains accurate, efficient service delivery while handling physical lifting requirements.

Administers and continuously improves Salesforce and related business applications. Responsibilities include user and security administration, configuration, workflow and flow troubleshooting, requirements gathering, documentation, application support, testing, deployment, training, and enhancement planning. The role partners with stakeholders and vendors to translate business needs into scalable solutions supporting leasing, legal, development, construction, property management, and operational functions.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Lead SEON’s global IT and systems administration function across multiple markets. Own IT service delivery, help desk operations, onboarding and offboarding, device provisioning, SaaS and access management, SLAs, vendor relationships, office infrastructure, documentation, and automation. Build scalable support processes, reduce reactive ticket volume, develop the global IT team, and partner with People, Security, Workplace & Facilities, and the COO on operational continuity.

Leads technical support operations for complex EDI, API, and file-transfer incidents. Acts as incident commander for P1/P2 issues, performs root-cause analysis, oversees queue health and SLA adherence, governs backlog reduction, mentors engineers, and drives alert tuning, process improvements, automation, and AI-enabled operational enhancements.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.