Top IT Support & Helpdesk Jobs in Detroit, MI

The Platform Support Engineer I provides technical support to customers via chat, email, and web conferences, assisting with product inquiries and troubleshooting issues while collaborating with internal teams to enhance customer experience.

The IT Intern will support the IT department by assisting with hardware setup, software updates, data maintenance, and documentation while ensuring compliance with IT policies.

Provide technical support in Test Cell operations, troubleshoot hardware issues, maintain equipment, and manage ServiceNow tickets ensuring reliability and uptime.

The System Support Analyst will drive initiatives, support business operations, and validate system enhancements while collaborating with teams and maintaining project documentation.

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.