Top IT Support & Helpdesk Jobs in Detroit, MI

Lead enterprise IT strategy and operations while advising on secure, scalable technology solutions for federal and state clients. Oversee infrastructure, cloud, enterprise systems, helpdesk, vendor management, security, compliance, and AI governance. Support proposals and client engagements, manage budgets and IT teams, maintain certifications and audits, and improve service delivery and modernization.

Lead North America IT infrastructure operations, oversee planning, design, implementation, and contracts for WAN/LAN, servers and applications; manage budgets, projects, and personnel; set policies and ensure service delivery.

Provide general IT support at the Auburn Hills headquarters: troubleshoot hardware and software, assist users with workstations and peripherals, support basic network and system tasks, and escalate issues to senior IT staff.

Provide onsite systems administration for clients: install, configure, maintain and back up hardware/software, troubleshoot servers (AD, DNS, DHCP, IIS), Exchange/SQL, virtualization (VMware/Hyper-V), networking (routers, switches, firewalls), remote access (VPN, Citrix), and security solutions including endpoint protection and MDR.

Technical owner of the NetSuite ERP platform: administer environments, configure custom records and workflows, develop SuiteScript and SuiteFlow, manage integrations (Celigo), perform data imports/validation, build reports and dashboards, support stakeholders, troubleshoot issues, and enforce security and change-management best practices.

Manage and maintain the firm's ServiceNow platform and core ITSM modules (Incident, Problem, Change, Request, Knowledge). Configure forms, UI policies, business rules, notifications, and Flow Designer workflows. Troubleshoot platform issues, support data imports/exports and basic integrations, implement minor enhancements and low-code solutions, maintain documentation, and support related tools (Secret Server, BeyondTrust).

Manage plant IT operations for an automotive manufacturing facility: lead IT team, provide Level 1 support for hardware, networking, software and shop-floor systems, ensure backups and security compliance, coordinate projects and installations, maintain documentation and metrics, drive problem resolution and continuous improvement, and provide 24x7 on-call coverage with extended work hours and weekend availability.

Provide advanced technical support for merchants and developers integrating with PayTrace API, maintain integration documentation, research data flows and file formats, and assist IT with process design and workflows. Ideal for recent IT graduates pursuing a developer career.

Provide onsite IT support for up to 300 end users in Troy, MI: troubleshoot hardware, software, LAN and voice issues; respond to help requests; install and upgrade PC components; monitor systems; document and track incidents; train users; and support IT projects and vendors.

Provide remote and onsite troubleshooting, installation, deployment, and upgrades for printers/MFPs and networked systems. Train customers, perform root cause analysis, document findings, escalate when needed, and support software deployment projects.