Top IT Support & Helpdesk Jobs in Detroit, MI

Supports and manages business applications, troubleshooting complex issues, analyzing logs and configurations, coordinating with stakeholders and vendors, and assisting with implementations, upgrades, integrations, access, and security activities. The role also maintains documentation, improves support processes, supports project delivery, and transitions new applications into ongoing operations.

Provides on-site systems administration for Department of State locations, managing hardware, applications, servers, networks, databases, patches, security controls, backups, upgrades, incidents, configuration changes, monitoring, documentation, and technical support. Coordinates projects, reports system status, and escalates operational risks affecting IT services.

Provides technical support to customers, partners, sales representatives, and internal teams through phone, chat, and email. Troubleshoots Geotab hardware, software, connectivity, databases, platform configuration, and integrated technologies. Manages support cases through resolution, documents solutions, coordinates device returns, escalates critical issues, and contributes to 24/7 support operations. Requires strong communication, analytical, organizational, customer service, and technical problem-solving skills, along with familiarity with Excel, programming languages, and data warehouses.

Provides hardware, software, peripheral, workstation, printer, and helpdesk support for enterprise desktop systems. Installs and troubleshoots equipment and applications, manages user access, inventories, monitoring, documentation, and ITIL processes. Supports audio/video technology for events, participates in disaster recovery planning and testing, and performs on-call duties including after-hours and weekend support.

Provides hands-on onsite desktop and field support across office and factory environments. Performs break/fix, deployments, escalations, incident management, major-incident root-cause analysis, ticket assignment, and issue prevention. Supports laptops, rugged devices, printers, scanners, and conference room A/V equipment. Uses ITSM tools, IT Shop, SCCM, and Nexthink while troubleshooting Windows systems and basic network issues. Maintains SOPs, runbooks, and knowledge articles.

Provides Tier 2 technical support for managed-service clients by installing, configuring, troubleshooting, escalating, and maintaining workstations, servers, networks, Microsoft 365, Active Directory, Exchange, endpoint security, VoIP, and storage systems. Maintains documentation, supports customer calls, improves processes, and mentors Tier 1 technicians. This is an onsite Monday-to-Friday role with rotating on-call coverage two to three times annually.

Provide Tier I end-user support via phone, email, and web; troubleshoot Windows desktops, Active Directory, Office apps, Gmail, networking and malware; log and track incidents; ensure proper system configurations; work rotating shifts for a 24x7 helpdesk.

Provide second-level desktop support: install, image, configure, and troubleshoot laptops, desktops, printers, AV and engineering software. Manage assets, ticketing, Active Directory and vendor coordination.

Provide desk-side break-fix triage and support for Windows-based end-user systems. Respond to service requests, perform PC installs, rollouts, health events, and printer maintenance. Log, report, and monitor desktop operations, work independently and in teams, and maintain strong customer service, organization, and multitasking skills.

Owns administration and optimization of the NetSuite ERP platform across production and sandbox environments. Configures workflows, records, permissions, approvals, scripts, integrations, reports, dashboards, and data processes. Troubleshoots system and API issues, manages releases and deployments, ensures data integrity and security compliance, supports audit reporting, and partners with business teams and vendors to deliver scalable system enhancements.