Top Customer Support Jobs in Detroit, MI

Serve as first point of contact for customers via phone, email, and chat. Troubleshoot issues, provide product and order assistance, document interactions in CRM, escalate complex problems, and collaborate with internal teams to ensure customer satisfaction.

Provide administrative and customer-support assistance to the escrow team: open orders, read title commitments, clear title issues, interpret agreements, communicate with customers, and use MS Office and other software to enable smooth closings and excellent customer experiences.

Serve as primary technical contact for advertiser accounts, activate and monitor programmatic campaigns, troubleshoot delivery and tracking issues, provide consultative support and data-driven optimization, and collaborate with product/engineering to improve tools and processes.

Provide front-line support via phone, email, and chat: answer inquiries, troubleshoot issues, update accounts, document interactions, escalate complex cases, and meet response time and satisfaction targets while contributing to team best practices.

Answer incoming customer calls, identify needs, resolve account/billing/service questions, document interactions, follow scripts and compliance, escalate complex issues, meet quality and satisfaction targets, and collaborate with team members.

Provide technical customer support for PointClickCares cloud-based healthcare software, troubleshooting simple to moderately complex issues, documenting via help desk tickets, using knowledge base resources, collaborating cross-functionally, meeting service KPIs, and supporting long-term care facility workflows. Role requires rotating shifts and occasional overtime/on-call.

Provide remote customer support via phone and email, monitor live trips, resolve and escalate issues, document interactions in Sprinklr, coordinate with internal teams, and support continuous improvement and training efforts. Must work flexible nights and weekends.

Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.

Lead and train a small remote customer support team, ensure tickets meet SLA, develop training and knowledgebase, maintain metrics and documentation, and handle direct email/chat support queries.

Review and process vehicle and salvage title documentation, enter title data into IAA systems, ensure compliance with state title/salvage laws, resolve discrepancies, respond to customer inquiries by phone/email, perform clerical tasks, and provide timely customer support.

Remote part-time coordinator who schedules appraisal appointments, guides homeowners through a self-survey photo app, handles phone/SMS/email customer support, updates work order statuses, meets productivity deadlines, and escalates unusual situations to management.

Remote coordinator who schedules insurance appraisal appointments, contacts policyholders via phone/SMS/email, assists homeowners with a photo-capture mobile app, updates work order statuses, meets productivity and quality goals, and escalates unusual situations to management.

Remote coordinator responsible for contacting policyholders by phone, SMS, and email to schedule insurance appraisals, assist homeowners with a photo-capture self-survey app, update work order statuses, prioritize tasks to meet productivity and turnaround goals, and escalate unusual situations to management.