Top Customer Support Jobs in Detroit, MI

Leads SCIEX’s global customer service organization across multiple regions, overseeing quote-to-book, order management, contract administration, customer inquiries, and service operations. Drives customer experience, operational excellence, continuous improvement, technology and AI transformation, revenue enablement, performance metrics, and cost efficiency. Builds global operating models, leads organizational change, develops talent, and partners with commercial, finance, legal, IT, and regional teams.

Handles inbound and outbound customer communications for an automotive dealership. Schedules vehicle service appointments, responds to phone and internet inquiries, updates customer databases, manages CRM and DMS systems, and assists with vehicle selection and service questions. The role also involves maintaining customer follow-ups, communicating professionally by email, and collaborating with service teams and dealership management.

Handles complex commercial and business banking customer service requests through phone and email. Resolves technical product issues, researches complaints, manages escalations, coordinates with internal teams, documents resolutions, and communicates status to clients. Supports products including treasury management, commercial cards, ACH/wire, cash vault, lockbox, and related banking services. Requires strong communication, analytical, organizational, multitasking, and customer-service skills.

Manage the dealership BDC to support Service: contact customers via phone, email and online to schedule appointments and follow up, maintain customer database, stay current on product/promotions, convert leads to customers, and coordinate schedules to keep service operations running smoothly.

Provide remote customer support for top-tier brands: troubleshoot issues, manage and review transactions, respond to inquiries accurately and promptly, protect customer information, and maintain high professionalism while working 15–25 hours weekly.

Coordinates pre-festival planning and daily operation of the Information Hub. Supervises, schedules, trains, and supports volunteers; collaborates with Box Office, Volunteer Resources, and Production teams; provides in-person patron assistance; manages setup, breakdown, rentals, communications, policy updates, project schedules, opening and closing duties, and post-festival reporting.

Provides bilingual customer-facing support for vehicle title and lien issues. Reviews and resolves title requests, identifies missing or incorrect documents, enforces liens, communicates with dealers, customers, auctions, DMVs, and agencies, documents actions accurately, and escalates legal or risk concerns. The role is remote, phone- and email-based, requires Spanish fluency, adherence to compliance procedures, and flexible weekday scheduling.

Provides billing support and customer service for small and midsize UCaaS customers through inbound calls, email, and follow-up. Responsibilities include documenting interactions in Oracle, explaining billing procedures, verifying account authorization, processing credits, refunds, and charges, and collaborating with technical support, sales, and customer service teams. The role requires strong communication, data entry, organization, billing research, payment-processing knowledge, and the ability to meet call center performance metrics.

Provides first-line customer support through approximately 80 daily calls, chats, and emails; accurately processes orders in SAP; resolves billing, payment, returns, and account issues; supports online platforms and marketing programs; educates customers on products and services; uses upselling techniques; documents interactions; and collaborates with internal teams while meeting service and compliance standards.

Provides proactive and reactive customer support throughout corporate relocation journeys. Advises customers on authorized services and policies, coordinates internal teams and supplier partners, manages complex relocation issues, maintains accurate records, and meets customer experience and service-level metrics. Communicates with client HR contacts, supports exception management, provides status updates, and uses multiple digital platforms across phone, email, and chat channels.