Top Customer Support Jobs in Detroit, MI

Serve as primary technical contact for advertiser accounts, activate and monitor programmatic campaigns, troubleshoot delivery and tracking issues, provide consultative support and data-driven optimization, and collaborate with product/engineering to improve tools and processes.

Lead frontline customer operations to maximize revenue and satisfaction. Manage daily processes, resolve customer issues, coach and evaluate staff, drive productivity and adherence to standards, support recruiting, manage budgets, safety, vendor relations, and report operational metrics.

Supports claims operations through document routing, data entry, claim assignment, customer calls, phone-line triage, invoice processing, police report requests, file retrieval, and remote check printing and mailing. Maintains accurate claim records, updates systems, follows detailed procedures, and resolves questions from members and body shops regarding inspections and claims needs.

Manage the dealership BDC to support Service: contact customers via phone, email and online to schedule appointments and follow up, maintain customer database, stay current on product/promotions, convert leads to customers, and coordinate schedules to keep service operations running smoothly.

Provide remote customer support for top-tier brands: troubleshoot issues, manage and review transactions, respond to inquiries accurately and promptly, protect customer information, and maintain high professionalism while working 15–25 hours weekly.

Handle inbound/outbound calls and emails to schedule vehicle service appointments, update customer databases, use CRM/DMS, respond to inquiries, support team processes, and assist customers with vehicle selection and service issues.

Provide omnichannel customer support (phone, chat, email) for Litter-Robot and Feeder-Robot customers, troubleshoot devices and mobile app connectivity, manage inbound communications to KPIs, perform order/data entry, collaborate with teams to report feedback and aid product improvements, and work flexible shifts including evenings and weekends.

Lead product support, warranty, and aftersales for Roush Power Systems. Manage pre-launch service documentation, parts BOMs, training, and service fill. Oversee warranty claim reviews, trend analysis (R/1000, CPU, telematics), parts inventory, supplier recovery, and continuous product/process improvements to reduce warranty spend and improve customer satisfaction.

Consult with clients to craft personalized itineraries, research destinations and accommodations, manage bookings and updates using booking platforms, provide responsive customer service, resolve issues, and stay current on travel policies and trends.

Provide account servicing and support in a hybrid call-center environment. Review, update, and maintain client accounts, ensure compliance with policies, resolve escalated issues, assist Financial Advisors and internal teams, perform data entry and record-keeping, and mentor junior colleagues while maintaining service quality.