Top Customer Support Jobs in Detroit, MI

Lead Support Readiness and Quality Intelligence for Global Customer Support. Build AI-native workflows, design onboarding/upskilling programs, run QA and model validation, translate insights into coaching and KPIs (AHT, CSAT, time-to-proficiency), and align learning and quality to business priorities while managing and developing multi-functional teams.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Provide B2B client support by answering inquiries via phone and electronic channels, managing workflows, navigating multiple databases, resolving problems, recommending process improvements, and maintaining/growing client relationships. Work Monday–Friday on Hawaii time with required training hours.

Provide high-volume customer support via phone, email, and chat: triage, troubleshoot, document issues, escalate complex problems, manage expectations, and collaborate with internal teams to improve support processes and product experience.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Handle inbound/outbound calls and emails to schedule vehicle service appointments, update customer databases, use CRM/DMS, respond to inquiries, support team processes, and assist customers with vehicle selection and service issues.

Lead front-of-house customer operations to drive revenue and satisfaction. Manage frontline employees, resolve customer issues, enforce standards, drive productivity and sales processes, conduct evaluations, participate in recruiting, and report on operational performance, budgets, safety, and vendor relations.

Lead product support, warranty, and aftersales for Roush Power Systems. Manage pre-launch service documentation, parts BOMs, training, and service fill. Oversee warranty claim reviews, trend analysis (R/1000, CPU, telematics), parts inventory, supplier recovery, and continuous product/process improvements to reduce warranty spend and improve customer satisfaction.

Consult with clients to craft personalized itineraries, research destinations and accommodations, manage bookings and updates using booking platforms, provide responsive customer service, resolve issues, and stay current on travel policies and trends.